Unit 1 Introduction to Logistics. Text 1 What Is Logistics Dialogue 1 Introduction to Logistics ComPany Text 2 Activities in Logistics System Dialogue 2 Visiting a Logistics Company Unit 2 Customer Service Text 1 What Is Customer Service Dialogue 1 Delay of Delivering Text 2 How to Improve Customer Service Level Dialogue 2 Making a Complaint Unit 3 Warehousing Text 1 Warehouse Operation Dialogue 1 Visiting a Warehouse Text 2 Inventory Management Dialogue 2 How Much Should I Order Unit 4 Transportation and Distribution Text 1 Transportation Mode Dialogue 1 Negotiating About the Transportation Conditions Text 2 Distribution Management Dialogue 2 Partial Shipment and Transshipment Unit 5 Packaging Text 1 Introduction of Packaging Dialogue 1 Packing of Silk Stockings Text 2 Functions of Packaging Dialogue 2 The Packaging of Beer Unit 6 International Logistics Text 1 Containerization Dialogue 1 Talking About the Unloading Port Text 2 Main Logistics Documents Dialogue 2 Change the Port of Destination Unit 7 Purchasing Text 1 Purchasing Dialogue 1 What Is Purchasing Text 2 Purchasing Process Dialogue 2 Ordering Equipment Unit 8 The Third Party Logistics Text 1 The Nature of the Third Party Logistics Dialogue 1 Searching the 3PL Companies Text 2 3PL in China Dialogue 2 Evaluating 3PL Companies Unit 9 Supply Chain Management Text i Supply Chain Management Dialogue 1 Developing a Supply Chain Text 2 Developing Trends in Supply Chain Management Dialogue 2 The Possibility of Creating a Supply Chain Unit 10 Logistics Information Management Text 1 The Role of Information Management Dialogue 1 Difference between Legacy System and Present System Appendix I Logisticas Terms Appendix II Reference Keys Appendix III Logistics Documents 參考文獻(xiàn)
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