Table of Contents Unit 1Going Close to Ecommerce1 Ecommerce—It’s More Than Buying and Selling1 The Interdisciplinary Nature of Ecommerce2 The Partnership Between the Internet and Business2Unit 2A Brief History of ECommerce and EDI Standard7 Brief History of Ecommerce7 EDI Standard8 Problems Among the Traditional Information Interchange8 Can EDI Solve the Problems?9 How does EDI Work?10 The Benefits of EDI11Unit 3Typical Business Models in Doing Ecommerce17 Ecommerce Models17 B2C:BusinesstoConsumer17 B2B:BusinesstoBusiness18 C2C:ConsumertoConsumer18 G2C:GovernmenttoConsumer18 Online Auctions18Unit 4Ecommerce Success Stories23 eBayThe World’s Largest Auction Site23 Why Can eBay Get Success?25Unit 5The Internet and the World Wide Web31 The Internet31 The World Wide Web32 Differences Between the Internet and World Wide Web32 The Web and Ecommerce33Unit 6Buying Online39 Buying Online39 Finding the Good Life on the Internet40 Making the Purchase40Unit 7Doing Business on the Web47 Presale47 Taking the Order48 Delivering the Products48 Postsale49Unit 8Digital Advertising55 Listing Your Products on Your Website55 Banner Advertising56 Promoting Your Site58Unit 9Email Application in Ecommerce65 How to Writting an Email65 Inquiry and Quotation66 Putting a Purchase Order66 Making Complaints66Unit 10Global Ecommerce71 Doing Business Anywhere,Anytime71 Lowering Geographic Barrier71 Asynchronous Worldwide Activities72 Online International Business Information72Unit 11Creating your Web Site79 Your Electronic Commerce Web Site79 Making Your Web Debut79 Components of a Web Site80 Website Features82Unit 12The Future of Ecommerce89 Ecommerce—the Present89 Ecommerce—the Future90Reference96