Part 1 業(yè)務(wù)接待Business Reception 1. Making an Appointment預(yù)約訪客 2. At the Reception Desk在前臺 3. In the Reception Room在會客廳 4. Receiving Visitors接待訪客 5. Hosting招待客人 6. Accompanying Guests for Shopping陪來賓購物 Part 2 辦公事務(wù)Office Affairs 1. Making a Phone Call打電話 2. Answering the Telephone接聽電話 3. Having Extension轉(zhuǎn)分機 4. Taking a Message電話留言 5. Interpretation翻譯 6. Arranging a Meeting安排會議 7. Taking Minutes會議記錄 8. Filing文件歸檔 9. Faxing收發(fā)傳真 10. Telegram收發(fā)電報 11. Writing Letters寫信 12. Online Work網(wǎng)上辦公 13. A Daily Schedule日程安排 14. Memorandum備忘錄 15. Printing and Copying打印、復(fù)印 16. Holidays安排休假 17. Going on Business安排出差 18. Orders from the Boss領(lǐng)導(dǎo)的指示 19. Delegating Responsibilities分配任務(wù) 20. Being Reproached被指責(zé) 21. Announcement通知 22. Reminding提醒 23. Controlling Petty Cash小額財物管理 24. Getting along with Colleagues與同事相處 25. Asking for Opinions征求意見 26. Business Negotiations貿(mào)易談判 27. Order訂貨 28. The Trade Fair交易會 29. Buying Office Supplies購買辦公用品 30. Recruiting招聘 31. Training New Colleagues培訓(xùn)新員工 Part 3 社交活動Social Activity 1. Inviting邀請 2. Receiving a Vistor at the Airport機場接人 3. Changing Plans改變計劃 4. Cancelling the Appointment取消約會 5. Expressing Dissatisfaction表示不滿 6. Apologizing道歉 7. Concern關(guān)心 8. Encouragement鼓勵 9. Expressing Congratulations祝賀 10. Thanks感謝 11. Attending a Dancing Party 參加舞會 12. Parting告別 Part 4 商務(wù)旅行A Business Trip 1. Booking Airline Tickets預(yù)訂機票 2. Reserving a Room預(yù)訂房間 3. Confirming the Reservation確認(rèn)預(yù)訂 4. Cancelling a Reservation取消預(yù)訂 5. Reserving a Table預(yù)訂餐位 6. Cashing a Check兌換支票 7. Posting Parcel郵寄物品 8. Taking a Taxi乘出租車 9. Sightseeing參觀游覽
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