Part 1 業(yè)務(wù)接待Business Reception 1. Greeting問候 2. Reception接待 3. Arranging a Meeting安排會(huì)議 4. Booking Rooms預(yù)訂房間 5. Business Negotiations貿(mào)易談判 6. Claims and Settlement of Claims索賠與理賠 7. Dealing with Emergency處理緊急事件 8. Dealing with Complaint處理投訴 9. Dinners and Banquets宴請(qǐng) 10. Entertainment Activities娛樂活動(dòng) 11. Establishing Business Relations建立貿(mào)易關(guān)系 12. Expressing Sympathy慰問 13. Hiring Cars租車 14. Introducing Each Other互相介紹 15. Inviting the Guest to a Dinner邀請(qǐng)赴宴 16. Making Appointments約會(huì) 17. Making a Phone Call打電話 18. Meeting at the Airport在 機(jī) 場 19. Restaurant Reservations飯店預(yù)約 20. Saying Good bye告別 21. Signing a Contract簽訂合同 22. Taking Minutes會(huì)議記錄 23. Visiting Factories參觀工廠 24. Working out Schedules for Activities安排活動(dòng)日程 25. An Emergency in the Office辦公室里的緊急情況 26. A Proposal for an Exhibition Abroad建議在國外辦商展 27. Buying Insurance投保 28. Filing檔案管理 29. Going About Financial Matters （Ⅰ）辦理銀行業(yè)務(wù)（Ⅰ） 30. Going About Financial Matters （Ⅱ）辦理銀行業(yè)務(wù)（Ⅱ） 31. Handling Business Documents處理商業(yè)文件 32. Memorandum備忘錄 33. Organizing a News Conference for New Products新產(chǎn)品發(fā)布會(huì) Part 2 商業(yè)英語Commercial English 1. Recommendation產(chǎn)品推薦 2. Helping a Customer with Shopping導(dǎo)購 3. Apologies道歉 4. Showing展示 5. Quality質(zhì)量 6. Size and Color尺寸和顏色 7. Style樣式 8. Price價(jià)格 9. Paying the Bill付款 10. Exchange 兌換 11. Aftersale Service售后服務(wù) 12. Recommending a New Product推薦新產(chǎn)品 Part 3 外貿(mào)英語Preliminary Business English 1. At the Customs在海關(guān) 2. Calling on a Customer拜訪客戶 3. Receiving Visitors接待來訪者 4. Making an Agenda制定日程 5. Changing Plans改變計(jì)劃 6. A Business Luncheon商業(yè)宴請(qǐng) 7. Visiting a Showroom參觀展室 8. At a Trade Fair在商品交易會(huì)上 9. Establishing Business Relations建立業(yè)務(wù)關(guān)系 10. Market Research市場調(diào)研 11. Advertising廣告 12. Sales Promotion促銷 13. Patent and Trademark專利與商標(biāo) 14. Foreign Trade Policy外貿(mào)政策 15. Inquiry詢盤 16. Offer發(fā)盤 17. Counteroffer還盤 18. Talking about Price談?wù)搩r(jià)格 19. Order訂貨 20. Delivery交貨 21. Shipment裝船 22. Packing包裝 23. Terms of Payment付款方式 24. Commission傭金 25. Discount折扣 26. Insurance保險(xiǎn) 27. Negotiation and Contract談判與合同 28. Commodity Inspection商品檢驗(yàn) 29. Tender投標(biāo) 30. Sole Agent獨(dú)家代理 31. Claim索賠 32. Compensation Trade補(bǔ)償貿(mào)易 33. Joint Venture合資企業(yè)
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