Chapter 1 日常事務(wù)篇 Unit 1 Office Procedure辦公程序 Unit 2 File Keeping文件歸檔 Unit 3 Disposing Business Letters處理信函 Unit 4 Computer Operation電腦操作 Unit 5 Sending and Receiving Faxes收發(fā)傳真 Unit 6 Unit Telephone Calls接打電話 Unit 7 Arranging a Meeting安排會議 Unit 8 Making Appointments預(yù)約客戶 Unit 9 Receiving Visitors接待來訪 Unit 10 Getting along with Colleagues同事之間 Unit 11 Dealing with Complaints處理投訴 Chapter 2 建立商務(wù)關(guān)系篇 Unit 1 Market Research市場調(diào)查 Unit 2 Advertising Publicity廣告宣傳 Unit 3 Product Description產(chǎn)品描述 Unit 4 Product Promotion產(chǎn)品推銷 Unit 5 Trade Show參加商展 Unit 6 Contacting with Customers與客戶聯(lián)系 Unit 7 Introductions介紹相識 Unit 8 Business Meals商務(wù)會餐 Unit 9 Visiting Factories帶客參觀 Chapter 3 商務(wù)出行篇 Unit 1 Business Trip Schedules商旅日程 Unit 2 Booking an Air Ticket預(yù)訂機(jī)票 Unit 3 Room Reservation預(yù)訂房間 Unit 4 In the Plane在飛機(jī)上 Unit 5 Getting Through the Customs海關(guān)通關(guān) Unit 6 Check in住宿登記 Unit 7 In the Hotel入住旅館 Unit 8 Business Appointments商務(wù)會晤 Unit 9 Overseas Calls打國際電話 Chapter 4 商務(wù)談判篇 Unit 1 Preparations for Negotiation談判前的準(zhǔn)備 Unit 2 Setting Up an Appointment約定談判對象 Unit 3 Beginning the Negotiation開始談判 Unit 4 Contract Terms關(guān)于合同條款 Unit 5 Technology Transfer關(guān)于技術(shù)轉(zhuǎn)讓 Unit 6 Trademark and Patent關(guān)于商標(biāo)與專利 Unit 7 Calling tor Bids and Bidding關(guān)于招標(biāo)與投標(biāo) Unit 8 Ending the Negotiation結(jié)束談判 附錄一 Terms of Business Negotiations商務(wù)談判術(shù)語 附錄二 Uesful Sentences of Etiquette of Business Negotiations交際禮節(jié)實(shí)用套語