Chapter One An Introduction to Business Writing 1.1 An Overview of Business Writing 1.2 Criteria for Effective Business Writing 1.2.1 Consideration 1.2.2 Clarity 1.2.3 Conciseness 1.2.4 Concreteness 1.2.5 Correctness 1.2.6 Completeness 1.2.7 Courtesy 1.3 Construction of Effective Sentences and Paragraphs 1.3.1 Construction of Effective Sentences 1.3.2 Construction of Effective Paragraph Chapter Two English Writing of Employment Section One Business Writing 2.1 Introduction 2.2 Professional Resumes 2.2.1 Introduction to Professional Resumes 2.2.2 Structure of a Resume 2.2.3 Format 2.2.4 Sample Resumes 2.3 Cover Letters 2.3.1 What is a Cover Letter? 2.3.2 Structure 2.3.3 Format 2.3.4 Sample Cover Letters 2.4 Thank You Letters 2.4.1 About Thank You Letter 2.4.2 Samples of Thank You Letters Section Two Language Handbook Useful Words and Expressions Useful Sentences Exercises Chapter Three Office Daily Routines Section One Business Writing 3.1 Introduction 3.2 General information and Samples of Office Daily Routines 3.2.1 Memos 3.2.2 Schedules 3.2.3 Notices and Posters 3.2.4 Certificates 3.2.5 Letters of Introduction 3.2.6 Notes and Bills Section Two Language Handbook Useful Words and Expressions Useful Sentences Exercises Chapter Four Business Reports Section One Business Writing 4.1 What is a Business Report? 4.2 Steps of Writing a Business Report 4.2.1 Determine the Scope of the Report 4.2.2 Determine the Scope of the Report 4.2.3 Consider Your Audience 4.2.4 Gather Your Information 4.2.5 Analyze Your Information 4.2.6 Determine the Solution 4.2.7 Use Graphics and Illustrations 4.2.8 Organize Your Report 4.3 Elements of Effective Business Reports 4.3.1 Accuracy 4.3.2 Objective 4.4 Short Business Reports 4.5 A Standard Format Of Long Business Reports 4.6 Samples of Business Reports Section Two Language Handbook Useful Words and Expressions Useful Sentences Exercises Chapter Five Contracts and Agreements Section One Business Writing 5.1 Introduction 5.1.1 What is Contract? 5.1.2 What is Agreement? 5.1.3 Difference between Contract and Agreement 5.2 General information and Samples of Contracts and Agreements 5.2.1 Structure of Contract 5.2.2 The Verbal Characteristics of Contracts 5.2.3 Samples of Contracts and Agreements Section Two Language Handbook Useful Words and Expressions Useful Sentences Exercises Chapter Six Business Social Correspondence （Ⅰ） Section One Business Writing 6.1 Introduction 6.2 Formats 6.3 Styles 6.4 Punctuation Styles 6.5 Business Social Correspondence in Details 6.5.1 Letters of Invitation 6.5.2 Letters of Apologies 6.5.3 Letters of Thanks 6.5.4 Card Writing Section Two Language Handbook Useful Words and Expressions Useful Sentences Exercises Chapter Seven Business Social Correspondence （Ⅱ） Section One Business Writing 7.1 Letters of Praise and Appreciation 7.2 Congratulation Letter 7.3 Condolence Letters 7.4 Letters of Recommendation Section Two Language Handbook Useful Words and Expressions Useful Sentences Exercises Chapter Eight Trade Correspondence （Ⅰ） Section One Business Writing 8.1 Introduction 8.2 General Information and Samples of Trade Correspondence 8.2.1 Establishing Business Relations 8.2.2 Inquiries 8.2.3 Offers 8.2.4 Counteroffers 8.2.5 Acceptance, Orders and Declining Orders Section Two Language Handbook Useful Words and Expressions Useful Sentences Exercises Chapter Nine Trade Correspondence （Ⅱ） Section One Business Writing 9.1 Packing and Shipment 9.1.1 Packing 9.1.2 Shipment 9.2 Terms of Payment 9.3 Insurance 9.4 Complaints,Claims and Settlements Section Two Language Handbook Useful Words and Expressions Useful Sentences Exercises Chapter Ten Netiquette in Business Communication Section One Business Writing 10.1 Introduction 10.2 Netiquette in Details Section Two Language Handbook Useful Words and Expressions Useful Sentences Exercises Appendix 1.Sales Contract 2.Sales Confirmation 3.Certificate of Origin 4.Commercial Invoice 5.Praforma Invoice 6.Bill of Lading 7.Draft 8.Inspection Certificate 9.Packing List 10.Collection Order 11.Letter of Credit, Irrevocable Documentary 12.Marine Cargo Transportation Insurance Policy 13.English Abbreviations in Business References
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