Part One Front Office 1 Unit One English for Reservationists 3 Situational Dialog One A Telephone Call Reservation Situational Dialog Two Sorry， Our Hotel Is Full 5 Situational Dialog Three A Group Reservation 7 Exercises 8 Unit Two English for Receptionists (I) 16 Situational Dialog One A Face-to-Face Reservation 16 Situational Dialog Two Checking in Guest with Reservation 18 Situational Dialog Three Checking in Guest without Reservation 19 Situational Dialog Four Checking in a Group 21 Exercises 22 Unit Three English for Receptionists (II) 30 Situational Dialog One Changing Room 30 Situational Dialog Two Extending Stay 32 Situational Dialog Three Lost and Found 33 Situational Dialog Four Can We Keep the Rooms till Three？ 35 Exercises 36 Unit Four English for Bellmen 43 Situational Dialog One Escorting Guest to Room 44 Situational Dialog Two Ticket Booking 45 Situational Dialog Three Scenic Spots in Shanghai 47 Exercises 48 Unit Five English for Information Clerks 56 Situational Dialog One How Can I Get to the Place？ 57 Situational Dialog Two Is Mr. Smith in？ 58 Situational Dialog Three One-Day Tour Service 59 Situational Dialog Four Posting Letter for Guest 60 Exercises 62 Unit Six English for Cashiers 69 Situational Dialog One At Foreign Exchange Counter 69 Situational Dialog Two Checking Out 71 Situational Dialog Three SOmething Wrong with Bill 72 Exercises 73 Unit Seven English for Operators 81 Situational Dialog One May I Speak to ... 81 Situational Dialog Two My Baggage Is Missing 83 Exercises 84 Part Two Housekeeping 93 Unit one Exercises 116 Unit Three English for Room Attendants (Ⅲ) 123 Situational Dialog One Extra Bed 124 Situational Dialog Two One More Blanket， Please 125 Situational Dialog Three Room Service 126 Situational Dialog Four Replenishing Mini-bar 127 Exercises 128 Unit Four English for Floor Attendants ( I ) 136 Situational Dialog One Escorting Guest to Room 137 Situational Dialog Two Can You Bring Me Some Tea？ 138 Situational Dialog Three I Locked Myself Out 140 Situational Dialog Four Buying Something for Guest 141 Exercises 143 Unit Five English for Floor Attendants (Ⅱ) 150 Situational Dialog One Damage Problem 151 Situational Dialog Two Complaints of Services and Facilities 152 Situational Dialog Three Souvenir Shop 153 Situational Dialog Four First Aid 154 Exercises 155 Unit Six English for Laundry Clerks 163 Situational Dialog One How to Get Laundry Service ！64 Situational Dialog Two Express Service 165 Situational Dialog Three Here Is Your Gold Coin 166 Exercises 167 Part Three Food and Beverage 177 Unit One English for Hostesses 179 Situational Dialog One A Restaurant Reservation 180 Situational Dialog Two Welcome to Our Restaurant 181 Situational Dialog Three Sorry， the Restaurant Is Full 183 Exercises 185 Unit Two English for Waiters (I) 191 Situational Dialog One Order Taking 192 Situational Dialog Two Chinese Cuisine 194 Situational Dialog Three Western Food 195 Situational Dialog Four Foreign Wines 196 Unit Three English for Waiters (II) 205 Situational Dialog One Chinese Breakfast 206 Situational Dialog Two American Breakfast 207 Situational Dialog Three Room Service 209 Situati Situational Dialog Three Chinese Customs 238 Exercises 239 Unit Six English for Banquet Waiters 247 Situational Dialog One Chinese Banquet 248 Situational Dialog Two Banquet Menu 249 Situational Dialog Three Way of Paying for Drinks 250 Exercises 251 Unit Seven English for Bartenders 260 Situational Dialog One A Cocktail 260 Situational Dialog Two Chinese Wine 262 Exercises 263 APPENDIX 270
鄂公網(wǎng)安備 42010302001612號 