1 Introduction to this book 1 Part One: Phases 2 Phases of negotiation 5 3 Preparation 7 4 Establishing rapport 28 5 Discussion: starting the negotiation 35 6 Propsals 47 7 Bargaining 58 8 Reaching settlement 68 9 Questions and answers 79 Part Two: Approach 10 Approaches to the negotiation 91 11 Body language 95 12 Rapport 101 13 Culture 107 14 Diplomatic language 118 15 Handing problems 127 Part Three: Evaluation 16 Preparing for a negotiation 137 17 Cross-cultural checklist 144 18 Evaluating your performance 149