Unit 1 General Introduction Part A What is Etiquette and Protocol？ Part B Etiquette and Protocol in Events and Exhibitions Part C Think Rightly：Ethics and Etiquette Target Practice
Unit 2 Professional Image for Event Staff Part A The Basics of Professional Images Part B The Images in Business Part C Body Language Part D Top Ten Body Language Tips Target Practice
Unit 3 Daily Etiquette for Event Staff Part A How to Introduce and Be Introduced Part B Handshakes Part C Business Cards Part D Telephone Courtesy Part E Appointment and Visiting Target Practice
Unit 4 Pre-con Meeting Etiquette Part A Invitation Etiquette Part B Conference Room Layout and Seating Arrangement Part C Formal Event Etiquette--Arrival and Seating Target Practice
Unit 5 On-Site Etiquette Part A Greeting Etiquette Part B Trade Show Booth Etiquette Can Attract Attendees Part C Speech Etiquette Part D Etiquette of Audience and Listeners Part E Negotiation Etiquette Part F On-Site Event Orchestration Target Practice
Unit 6 Post-Event Etiquette Part A Gift-Giving Etiquette Part B Business Entertainment Part C Table Manners Part D Tips for Gift-Giving Target Practice
Unit 7 Etiquette in Event Countries Part A Europe Part B Africa Part C The Middle East Part D Asia and the Pacific Part E America Target Practice
Unit 8 Event Ethics， Etiquette and Essentials A～Z Target Practice References
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