Chapter 1: UNDERSTANDING CULTURAL DIFFERENCES Chapter 2: BASIC CULTURAL TYPES Chapter 3: THE IMPACT OF CULTURE Chapter 4: THE GLOBALIZATION OF BUSINESS Chapter 5: CUSTOMS, ETIQUETTE AND PROTOCOL Chapter 6: COMMUNICATING ACROSS CULTURES Chapter 7: NON-VERBAL COMMUNICATION Chapter 8: WRITTEN COMMUNICATION Chapter 9: CULTURAL LANDMINES FOR WOMEN Chapter 10: GIFT GIVING Chapter 11: HUMOR ACROSS CULTURES Chapter 12: CROSS-CULTURAL MEETINGS Chapter 13: CROSS-CULTURAL NEGOTIATIONS Chapter 14: CORPORATE CULTURE Chapter 15: CORPORATE ETHICS Chapter 16: THE CROSS-CULTURAL TEAM Chapter 17: CROSS-CULTURAL MARKETING Chapter 18: CROSS-CULTURAL CONSULTANTS Chapter 19: GLOSSARY Chapter 20: RESOURCES Chapter 21: BOOKS BIOGRAPHY