Part Ⅰ At the Frent Office Unit 1 Room Reservation Unit 2 Reception and Check-in Unit 3 Operator Unit 4 Front Cashier Unit 5 Checkout Part Ⅱ Housekeeping Unit 6 Guiding Guests to Their Rooms Unit 7 Room Services Unit 8 Miscellaneous Services Unit 9 Complaints and Claims Part Ⅲ Catering Unit 10 Booking a Table Unit 11 Food and Beverage Unit 12 Paying the Bill Part Ⅳ Recreation Center Unil 13 Ente rtainment Unit 14 Sports Unit 15 In a Beauty Salon Part Ⅴ Business Center Unit 16 Conference Unit 17 Facilities Unit 18 FOrmaI Banquet Part Ⅵ Going-out Unit 19 Shopping Unit 20 Sightseeing