Chapter1 Newcomers初到公司 Unit 1 Job Interviews求職面試 Unit 2 First Day in the Company員工報到 Unit 3 Working Environment了解工作環(huán)境 Unit 4 Company Rules and Regulations了解公司規(guī)定 Chapter2 Daily Work朝九晚五 Unit 1 Schedule日程安排 Unit 2 Letters and Files信函與文件 Unit 3 Breaks工作間歇 Unit 4 Progress ofWorkingSl二作進展 Chapter3 On the Phone電話用語 Unit 1 Calling Someone打電話 Unit 2 Answering the Phone接電話 Unit 3 Leaving a Message留信息 Unit 4 Dialing the Wrong Number打錯電話 Unit 5 Hanging up the Phone掛斷電話 Chapter4 Having Conferences召開會議 Unit 1 Chairing a Conference主持會議 Unit 2 Addressing a Meeting會議發(fā)言 Unit 3 Requesting Information詢問信息 Unit 4 Asking for Opinions征求意見 Unit 5 Meeting Connection會議銜接 Unit 6 Questions and Answers問題應(yīng)答 Unit 7 Showing Approval表示贊同 Unit 8 Showing Disapproval表示反對 Chapter5 Visitors接待客戶 Unit 1 Making Appointments預(yù)約 Unit 2 Making Arrangements安排 Unit 3 Welcome and Reception歡迎客戶 Unit 4 Business Dinner款待客人 Unit 5 Around the Workshop帶客戶參觀 Unit 6 Product Introduction產(chǎn)品介紹 Unit 7 Gifts—giving饋贈禮物 Unit 8 Saying Goodbye告別 Chapter6 Communicating with Visitors與客戶交流 Unit 1 Visiting a Customer回訪客戶 Unit 2 Asking for Payments索要貨款 Unit 3 Urging on Delivery催交貨物 Unit 4 Dissatisfied with Service不滿客戶服務(wù) Unit 5 Asking for a Refund請求退款／貨 Unit 6 Maintaining Cooperation維持合作 Chapter7 Office Talk與同交流 Unit 1 Working Overtime談加班 Unit 2 0ffice Equipment談辦公設(shè)備 Unit 3 Interests and Hobbies談興趣愛好 Unit 4 Asking for Help尋求幫助 Unit 5 0ffering Help提供幫助 Unit 6 Inviting Colleagues邀請同事 Unit 7 Promotion談升職 Unit 8 Market談市場 Unit 9 Vacations and Holidays談假期 Chapter8 Talking with the Boss與上級交談 Unit 1 Asking for Leave向上級請假 Unit 2 Resignation向上級辭職 Unit 3 Transferring調(diào)換工作 Unit 4 Communicating交流工作 Unit 5 Saying N0表示不同意 Unit 6 Appraisal評估 Unit 7 Asking for a Salary Raise要求加薪 Unit 8 Making a Proposal提出建議 Chapter9 Business Travel商務(wù)旅行 Unit 1 Making a Reservation with Airlines預(yù)定航班 Unit 2 Making a Reservation with a Hotel預(yù)定酒店 Unit 3 Business Arrangements安排商務(wù)活動 Unit 4 At the Customs出入境 Unit 5 Meeting at the Airport接機 Unit 6 Travel Reimbursement報銷差旅費
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