上篇 辦公室英語口語實(shí)訓(xùn) Chapter One: Working in the Office (Ⅰ) 第一章 在辦公室(1) Unit 1 Job Interview Unit 2 New Comers in the Office Chapter Two: Working in the Office (Ⅱ) 第二章 在辦公室(2) Unit 1 Dealing with Rules Unit 2 Jobs and Responsibilities Unit 3 Dealing with Overtime Unit 4 Asking for a Leave Unit 5 On-the-job Training Unit 6 Asking for a Raise Unit 7 Promotion and Demotion Unit 8 Dismiss and Transference Unit 9 Job-hopping Unit 10 Resignation Chapter Three: With the Customer 第三章 面對(duì)客戶 Unit 1 Making Phone Calls Unit 2 Putting off an Appointment Unit 3 Receiving Visitors Unit 4 Dealing with Complaints Unit 5 Introduction to a Company and the Products Chapter Four: With the Boss 第四章 面對(duì)老板 Unit 1 Orders from the Boss Unit 2 Making Schedules forBoss Unit 3 Arranging an Appointment on Behalf of the Boss Unit 4 Making an Appointment Unit 5 International Call Transfer Unit 6 Calling on Behalf of the Boss Unit 7 Work Schedule Unit 8 Arrangement Unit 9 A Daily Schedule Report Chapter Five: With the Colleagues 第五章 面對(duì)同事 Unit 1 Asking Colleagues for a Help Unit 2 Helping Each Other Unit 3 Delegation Responsibilities Unit 4 Daily Work and Work Report Unit 5 Exchanging Ideas Unit 6 Coffee Break Unit 7 Attending Company Activities Together Unit 8 Friendly Daily Talks Chapter Six: Computer, Internet and E-mail 第六章 電腦、網(wǎng)絡(luò)和電郵 Unit 1 Computer Unit 2 Internet Unit 3 Mail and Printer Unit 4 Electronic Commerce Chapter Seven: Meeting and Filing 第七章 會(huì)議與檔案 Unit 1 Meeting Unit 2 Filing Chapter Eight: DailyWork (Ⅰ) 第八章 日常事務(wù)(1) Unit 1 Booking Tickets Unit 2 Reserving a Table Unit 3 Booking a Room Unit 4 Cancellation of Flight Chapter Nine: DaiiyWork (Ⅱ) 第九章 日常事務(wù)(2) Unit 1 Faxing Unit 2 Word Processing Unit 3 Mailing Goods Unit 4 Writing Letters Unit 5 Making Copies Unit 6 Memorandum 下篇 辦公室英語寫作實(shí)訓(xùn) 第一章 商務(wù)信函寫作 第一節(jié) 備忘錄 第二節(jié) 電子郵件 第三節(jié) 商務(wù)報(bào)告 第四節(jié) 商務(wù)提案 第五節(jié) 商務(wù)信函 第六節(jié) 外貿(mào)合同 第二章 日常事務(wù)信函寫作 第一節(jié) 預(yù)約信 第二節(jié) 介紹信 第三節(jié) 推薦信 第四節(jié) 感謝信 第五節(jié) 祝賀信 第六節(jié) 通知 參考書目