Unit 1 Advertising and Marketing Unit 2 Business Visit Unit 3 Products and Sales Unit 4 Enquiry Unit 5 Offer Unit 6 Price Haggling Unit 7 Commission Unit 8 Discount Unit 9 Packing Unit 10 Shipment Unit 11 Insurance Unit 12 Payment Unit 13 Import License Unit 14 Conclusion and Contract Unit 15 After-sales Service Unit 16 Claims and Settlement Unit 17 Arbitration Unit 18 Trademark and Patent Unit 19 Processing Trade Unit 20 Agency Appendix Trade Terms and Expressions