Situation 1 Immigration and Customs Situation 2 Meeting Guests Situation 3 At the hotel Situation 4 Talking about the Itinerary Situation 5 At the Restaurant Situation 6 Tourist Transportation Situation 7 Visiting Scenic Spots Situation 8 Shopping in Tourism Situation 9 Health and Recreation Center Situation 10 Handling Emergencies Situation 11 Dealing with Complaints Situation 12 Seeing off guests