Part 1 Introduction Chapter 1 An Introduction to Business Writing Part 2 Routine, Negative, and Persuasive Messages Chapter 2 Company Introduction Chapter 3 Invitations Chapter 4 Inquiries and Replies Chapter 5 Refusal Letters Chapter 6 Letters for Complaints and Adjustments Chapter 7 Sales Letters Part 3 Five Common Types Chapter 8 Memos Chapter 9 Emails Chapter 10 Minutes Chapter 11 Questionnaires Chapter 12 Business Reports Part 4 Communicating for Employment Chapter 13 Job-Application Cover Letters Chapter 14 Resume References