Chapter 1 Fundamentals of Business Letter Writing Chapter 2 Establishing Business Relations Chapter 3 Enquiries and Replies Chapter 4 Offers and Counter-offers Chapter 5 Orders and Acknowledgements Chapter 6 Terms of Payment Chapter 7 Packing Chapter 8 Shipment Chapter 9 Insurance Chapter 10 Claims Chapter 11 International Business Contract Chapter 12 Job-Application Writing in English Chapter 13 Social Letters Appendix Ⅰ Useful Phrases and Expressions Appendix Ⅱ Keys to Exercises References