Part I Office routine--dealing with people and paper work日常辦公 Typical Sentences常用語(yǔ)句 Unitl New—comers新來(lái)乍到 Unit2 Supervisors上下級(jí)之間 Unit3 Colleagues同事之間 Unit4 Meetings會(huì)議 Unit5 Schedule日程 Unit6 Reports匯報(bào) Unit7 Raise加薪 Unit8 Resignation辭職 Appendix 1 Practical Writing Samples常用辦公文書寫作格式 1.Memo備忘錄 2.E—mail電子郵件 3.Fax傳真 4.Letters信函 5.Notification通告 6.Note便條 7.Notice啟事 8.Advertisement廣告 9.Resignation辭呈 Words and Phrases詞匯和短語(yǔ) PartⅡTelephone--receiving and making calls接打電話 Typical Sentences常用語(yǔ)句 Unit 9 Receiving calls接電話 Unit 10 Making calls打電話 Unit 11 Transferring calls轉(zhuǎn)接電話 Unit 12 Taking messages留言 Unit 13 Flight reservation機(jī)票預(yù)定 Unit 14 Hotel reservation房間預(yù)定 Unit 15 Appointments約會(huì) Unit 16 Invitations邀請(qǐng) Unit 17 Congratulations祝賀 Unit 18 Thanks致謝 Unit 19 Complaints投訴 Unit 20 Information通知(內(nèi)部) Appendix 2 Country or Region Code國(guó)際長(zhǎng)途常用的國(guó)家或地區(qū)代碼 Words and Phrases詞匯和短語(yǔ) Part Ⅲ Reception-receiving visitors and customers接待來(lái)訪