Chapter 1 Public Transport／公共交通 Dialog A Returning Tickects／退票 Dialog B Registering and Reclaiming Luggage／托運(yùn)、提取行李 Dialog C Checking Tickets for Boarding／檢票進(jìn)站 Dialog D Helping Passengers with Their Berths or Seats／幫助旅客調(diào)整鋪位、 Dialog E At the waiting Hall／候船大廳 Dialog F Introduction／介紹 Dialog G At the C1inic／在醫(yī)務(wù)室 Dialog H Gettinh Off／下船服務(wù) Chapter 2 Aviation／航空 Dialog A Information Service／問(wèn)詢服務(wù) Dialog B Buying Tickets／購(gòu)買(mǎi)機(jī)票 Dialog C At the Waiting Hall／在候機(jī)大廳 Dialog D Check-in Procedures／辦理登機(jī)手續(xù) Dialog E Check-in Baggage／托運(yùn)行李 Dialog F Security Check／安全檢查 Dialog G Boarding Serving／登機(jī)服務(wù) Dialog H Serving Customers on the Plane／空中服務(wù) Chapter 3 Hotel／酒店 Dialog A Checking in／入住 Dialog B Showing the Guest to the Room／帶客入房 Dialog C Housekeeping／客房服務(wù) Dialog D Cleaning the Room／打掃房間 Dialog E Room Service／房間服務(wù) Dialog F Before Departure／臨行前服務(wù) Dialog G Special Services／特殊服務(wù) Chapter 4 Studying Abroad／留學(xué) Dialog A Selecting an Agency／選擇中介 Dialog B Selecting University／選擇學(xué)校 Dialog C The Documents Needed／留學(xué)所需資料 Dialog D Inquiring about Charge／咨詢收費(fèi) Dialog E Part-time Job／兼職工作 Dialog F Selecting a Major／選擇專(zhuān)業(yè) Dialog G Applying for a Passport／申辦護(hù)照 Dialog H Preparation Before Going Abroad／出國(guó)前準(zhǔn)備 Chapter 5 Consulting／咨詢 Dialog A Career Development Consultation／行業(yè)發(fā)展咨詢 Dialog B Mangement Consultation／管理咨詢 Dialog C Policy Consultation／政策咨詢 Dialog D Technology Consultation／科技咨詢 Dialog E Constrution Consultation／工程咨詢 Dialog F Market Consultation／市場(chǎng)咨詢 Dialog G Financial Consultation／財(cái)務(wù)咨詢 Dialog H Housing C0nsultation／住房咨詢 Chapter 6 Tourism／旅游 Dialog A Buying Tickets／購(gòu)買(mǎi)門(mén)票 Dialog B Compensation Fare／~b票 Dialog C Introducing Facilities／介紹服務(wù)設(shè)施 Dialog D Giving Directions／指路 Dialog E Taking Cable Cars and Cable Ways／乘纜車(chē)索道 Dialog F Watching Showings／觀看演出 Dialog G Talking about a Ci ty／談?wù)撘蛔鞘?br />Dialog H In Front of the Coral Hal l／在珊瑚館前 Chapter 7 Catering／餐飲 Dialog A Making a Reservation／預(yù)訂座位 Dialog B Ordering Food／點(diǎn)菜 Dialog C Bar Service(Ⅰ)／酒吧服務(wù)(一) Dialog D Bar Service(Ⅱ)／酒吧服務(wù)(二) Dialog E At a Restaurant(Ⅰ)／飯店就餐(一) Dialog F At a Restaurant(Ⅱ)／飯店就餐(二) Dialog G Talking about Food(Ⅰ)／談?wù)擄埐?一) Dialog H Talking about Food(Ⅱ)／談?wù)擄埐?二) Chapter 8 Secretary／文秘 Dialog A Making a Phone Call on Behalf of the Boss／代替老板打電話 Dialog B Visiting a Client／拜訪客戶 Dialog C Finding Files／查找文檔 Dialog D Arranging a Staff Meeting／安排員工會(huì)議 Dialog E Booking a Room／預(yù)訂房間 Dialog F A SecretaryS Responsibility for a Meeting／秘書(shū)的會(huì)議職責(zé) Dialog G Handl ing the Complaint of a Customer／處理客戶投訴 Dialog H Preparing a Memo／準(zhǔn)備備忘錄 Chapter 9 Marketing／營(yíng)銷(xiāo) Dialog A Selling at a shop／商店售貨 Dialog B Personal Selling／個(gè)人銷(xiāo)售 Dialog C Door-to-door Selling／上門(mén)推銷(xiāo) Dialog D Selling at Exhibition／展廳銷(xiāo)售 Dialog E After-sales Service／售后服務(wù) Dialog F Talk about Advertising／談?wù)搹V告 Dialog G Business Talks／商業(yè)談判 Dialog H Telephone Selling／電話銷(xiāo)售 Chapter 10 Logistics／物流 Dialog A Packaging／包裝 Dialog B Inquiring about Transportation／詢問(wèn)運(yùn)輸 Dialog C Railway Transportation／火車(chē)運(yùn)輸 Dialog D Road Transportation／汽車(chē)運(yùn)輸 Dialog E Inquiring about Warehouse／詢問(wèn)倉(cāng)庫(kù) Dialog F Introduction about Warehouse／倉(cāng)庫(kù)介紹 Dialog G Charge for Warehouse／倉(cāng)庫(kù)收費(fèi) Dialog H Unloading／卸貨 Chapter 11 Insurance／保險(xiǎn) Dialog A Introduction to Types of Insurance／險(xiǎn)種介紹 Dialog B Travel Insurance／旅游保險(xiǎn) Dialog C Building Insurance／樓宇保險(xiǎn) Dialog D Home Insurance／家居保險(xiǎn) Dialog E Accident Insurance／意外保險(xiǎn) Dialog F Motor Insurance／汽車(chē)保險(xiǎn) Dialog G Settlement of Claims／賠付處理 Dialog H Obtaining Compensations／領(lǐng)取賠款 Chapter 12 Human Resources／人力資源 Dialog A Recruitment／招募新員工 Dialog B Employment and promotion／雇傭與升遷 Dialog C The Performance Evaluations／業(yè)績(jī)?cè)u(píng)估 Dialog D Human Resource Workshops／人力資源工作室 Dialog E Salary and Overtime Work／薪金與加班 Dialog F Welfare Policies／福利政策 Dialog G The Way of Recruitment／雇傭方式 Dialog H Ouitting the Job／辭職 Chapter 13 E-business／電子商務(wù) Dialog A A Brief Introduction to E-business／電子商務(wù)簡(jiǎn)介 Dialog B E-shopping／網(wǎng)上購(gòu)物 Dialog C Cyber-bank／網(wǎng)上銀行 Dialog D Cyber-auction／網(wǎng)上拍賣(mài) Dialog E Online Job-hunting／網(wǎng)上招聘 Dialog F Advertising in E-business／電子商務(wù)廣告 Dialog G Online Market Research／網(wǎng)上市場(chǎng)調(diào)查 Dialog H Safety in E-business／電子商務(wù)安全 Chapter 14 Public Relations／公共關(guān)系 Dialog A At the Airport／在機(jī)場(chǎng) Dialog B At the Dinner／在晚宴 Dialog C Appointments and Visiting／約會(huì)拜訪 Dialog D Recreation／娛樂(lè) Dialog E At the Office／在辦公室 Dialog F Answering Telephone Calls／接電話 Dialog G Signing a Contract／簽訂合同 Dialog H Seeing off／送行 Chapter 15 Exhibition／會(huì)展 Dialog A Invitation／會(huì)展邀請(qǐng) Dialog B The 9esign of Exhibition Booths／展位設(shè)計(jì) Dialog C The Reservation of Booths／展位預(yù)訂 Dialog D Transportation of Exhibit／展品運(yùn)輸 Dialog E Exhibit Introduction／產(chǎn)品介紹 Dialog F Business Contact／業(yè)務(wù)接洽 Dialog G Business Negotiation／商務(wù)談判 Dialog H Business Follow-up／業(yè)務(wù)跟進(jìn) Chapter 16 Administrative Management／行政管理 Dialog A Oualities of a Manager／管理者的素質(zhì) Dialog B LevelS of Management／管理層次 Dialog C Personnel Training／人員培訓(xùn) Dialog D Performance Management／績(jī)效管理 Dialog E Recruitment／員工招聘 Dialog F Financial Affairs／財(cái)務(wù) Dialog G Sell ing and Marketing／銷(xiāo)售和營(yíng)銷(xiāo) Dialog H Production Control／生產(chǎn)控制 Chapter 17 Banking／銀行 Dialog A Reporting Loss／掛失服務(wù) Dialog B Closing Accounts／清戶服務(wù) Dialog C Trading Securities／股票買(mǎi)賣(mài) Dialog D Trusts and Funds／基金服務(wù) Dialog E Applying for Credit Card／申請(qǐng)信用卡 Dialog F Settl ing Overdraft／透支處理 Dialog G House Mortage／住房按揭 Dialog H Online Banking／網(wǎng)上銀行 Chapter 18 Electronic Products／電子產(chǎn)品 Chapter 19 Education and Training／教育培訓(xùn) Chapter 20 Health Care／醫(yī)療 Chapter 21 Entertainment／娛樂(lè) Chapter 22 Housekeeping／家政服務(wù) Chapter 23 Online Games／網(wǎng)絡(luò)游戲 Chapter 24 Advertising／廣告 Chapter 25 Environmental Protection／環(huán)境保護(hù) Chapter 26 Telecommunication／電信 Chapter 27 Accounting／財(cái)務(wù) Chapter 28 Law／法律 Chapter 29 International Trade／國(guó)際貿(mào)易 Chapter 30 Commerce／商務(wù)
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