第一篇 與客戶溝通技巧篇 第一章 商品介紹Commodities Introduction Unit 1 -般產(chǎn)品銷售Sales of General Products Unit 2 電腦銷售Sales of Computers Unit 3 汽車銷售Sales of Automobiles Unit 4 房屋銷售租賃Sales and Tenancy of Real Estate Unit 5 金融產(chǎn)品Financial Products 第二章 商務(wù)營銷Marketing Unit 1 營銷調(diào)研Marketing Research Unit 2 確立渠道Establish Distribution Unit 3 商務(wù)促銷Sales Promotion Unit 4 實(shí)施銷售Selling 第三章 商務(wù)談判Negotiation Unit 1 談判全攻略General Negotiation Unit 2 價格談判Price Negotiation Unit 3 包裝談判Packaging Negotiation Unit 4 交貨談判Delivery Negotiation Unit 5 租賃業(yè)務(wù)談判Leasing Negotiation Unit 6 折扣談判Discount Negotiation Unit 7 合同談判Contract Negotiation Unit 8 專利許可談判Patent Licence Negotiation 第二篇 上下級溝通技巧篇 第一章 談?wù)摴ぷ鱐alking about Work Unit 1 詢問及描述工作情況Asking about and Describing Work Unit 2 談?wù)搶ぷ鞯臐M意或不滿之處Satisfaction and Dissatisfaction about Work Unit 3 談?wù)摴ぷ鬟\(yùn)行Talking about Work Operation Unit 4 談?wù)撀毼徊顒eTalking about Rank Differences Unit 5 談?wù)搱F(tuán)隊合作Talking about Teamwork Unit 6 談?wù)撋纤綯alking about Boss Unit 7 談?wù)撏耇alking about Co-workers 第二章 加薪與晉升Asking for Raise or Promotion Unit 1 要求加薪Asking for Raise Unit 2 要求晉升Asking for Promotion 第三章 表揚(yáng)與批評Compliment and Criticism Unit 1 給予表揚(yáng)Compliment Unit 2 提出批評Criticism 第三篇 公司內(nèi)部溝通技巧篇 第一章 會議開始Beginning of the Meeting Unit 1 會前籌劃Before the Meeting Unit 2 會議議程Agenda Unit 3 會議紀(jì)要Minutes 第二章 集體討論Brainstorming Unit 1 征提意見Inviting and Offering Opinions Unit 2 交換意見Exchanging Opinions Unit 3 質(zhì)疑建議Questioning and Giving Proposal Unit 4 敲定方案Planning Programs 第三章 會議總結(jié)Ending of the Meeting Unit 1 選舉表決Voting and Decision Making Unit 2 歸納總結(jié)Summarizing and Ending Unit 3 間休閉會Coffee Break and Ending 第四章 招聘競聘Recruiting and Competition for the Post Unit 1 招聘面試Job Interview Unit 2 告知結(jié)果Informing the Results Unit 3 同事自我介紹Self-introduction to Colleagues Unit 4 競聘演說Competition for Post 第四篇 商務(wù)糾紛應(yīng)對篇 第一章 合同違約Breach of Contract Unit 1 品質(zhì)違約Quality Discrepancy Unit 2 數(shù)量違約Quantity Discrepancy Unit 3 付款違約Payment Discrepancy Unit 4 交貨期違約Delivery Time Discrepancy 第二章 解決爭端Dispute Settlement Unit 1 起因調(diào)查Sorting out Problems Unit 2 應(yīng)對策略Handling Strategy Unit 3 解決辦法Finding Solutions Unit 4 應(yīng)對不同的客戶Dealing with Different Clients 第三章 勞資糾紛Labor－Management Dispute Unit 1 薪金糾紛Salary Dispute Unit 2 終止聘用Termination of Employment Unit 3 要求休假與工傷賠付Asking for Vacation and Industrial Injury Benefit Unit 4 性別歧視Gender Discrimination 第四章 應(yīng)對索賠Settling Claims Unit 1 提出索賠Lodging Claims Unit 2 接受索賠Accepting Claims Unit 3 拒絕索賠Dismissing Calms 第五章 保險理賠Settlement of Claims by Insurance Corporation Unit 1 要求理賠Claiming for Settlement Unit 2 同意理賠Promising the Settlement Unit 3 拒絕理賠Refusing to Settle the Claim 第六章 申請仲裁Arbitration Unit 1 仲裁事由Reasons of Arbitration Unit 2 提請仲裁Resoling to Arbitration Unit 3 受理仲裁Processing of Arbitration 第七章 法律訴訟Litigation Unit 1 合同與協(xié)議Contract and Agreement Unit 2 破產(chǎn)與債務(wù)Bankruptcy and．Liability Unit 3 消費(fèi)者權(quán)益Consumer Rights Unit 4 知識產(chǎn)權(quán)Intellectual Property Unit 5 仲裁Arbitration 第五篇 商務(wù)口語禮儀篇 第一章 商務(wù)著裝Dressing for Business Unit 1 辦公著裝Dressing for Business Unit 2 商務(wù)報告著裝Dressing for Business Presentation Unit 3 面試著裝Dressing for Interview Unit 4 商務(wù)晚會著裝Dressing for Corporate Event Unit 5 商務(wù)服飾搭配技巧Tips on Dressing for Business 第二章 文化差異Cultural Differences Unit 1 稱呼差異Addressing Differences Unit 2 拜訪習(xí)俗Visiting Customs Unit 3 送禮門道Giving Presents Unit 4 宴請之道Dining Invitation Unit 5 小費(fèi)禮數(shù)Tipping Unit 6 婚俗差異Wedding Custom Difference 第三章 文化禁忌Cultural Taboos Unit 1 禮物禁忌Gift Taboos Unit 2 送花的禁忌Flower Taboos Unit 3 飲食禁忌Diet Taboos Unit 4 用餐禮儀的禁忌Table Manners Taboos Unit 5 春節(jié)的禁忌Spring Festival Taboos Unit 6 數(shù)字禁忌Numeral Taboos Unit 7 婚禮禁忌Wedding Taboos Unit 8 名字禁忌Name Taboos Unit 9 顏色禁忌Color Taboos Unit 10 語言禁忌Language Taboos 第四章 肢體語言Body Language Unit 1 頭部動作Motions of Head unit 2 臂部動作Motions of Arms Unit 3 其他動作Others
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