Chapter1Front Office Department 前廳部 Unit1 Room Reservation 預(yù)訂客戶 Unit2 Canceling or Changing the Reservation 取消與更改預(yù)訂 Unit3 Check-in 登記入住 Unit4 Delivering Luggage to Room 取送行李 Unit5 Offering Consultation Service 提供咨詢 Unit6 Foreign Currency Exchange 外匯兌換服務(wù) Unit7 Depositing Items 寄存物品 Unit8 Guiding Guests to the Room 帶客入房 Unit9 Changing Rooms 調(diào)換房間 Unit10 Extending the Stay 延長(zhǎng)住宿 Unit11 Dealing with Complaints 處理投訴 Unit12 Check-out 結(jié)賬離店 Chapter2 Housekeeping Department 客房部 Unit1 Cleamng the Room 清理服務(wù) Unit2 Delivering Food Service 客房用餐服務(wù) Unit3 Maintenance Service 維修保養(yǎng)服務(wù) Unit4 Telephone Service 電話服務(wù) Unit5 Laundry Service 送洗服務(wù) Unit6 Wake-up Service 叫醒服務(wù) Unit7 Medical Service 醫(yī)療服務(wù) Unit8 Lost and Found 失物招領(lǐng) Unit9 Asking for Items 索取物品 Unit10 Baby-sitter Service 托嬰服務(wù) Unit11 Emergency 突發(fā)事件 Unit12 Safety of the Hotel 酒店安全 Chapter3 Catering Department 餐飲部 Unit1 Booking Seat 預(yù)訂餐桌 Unit2 Banquet Reservation 宴會(huì)預(yù)訂 Unit3 No More Tables 席位已滿 Unit4 Greeting the Guests 歡迎來(lái)客 Unit5 Setting the Table 餐桌擺設(shè) Unit6 Taking Orders 點(diǎn)菜 Unit7 Serving Dishes 上菜 Unit8 Service during the Meal 席間服務(wù) Unit9 Drinks 酒水 Unit10 Buffet 自助餐 Unit11 Paying the Bill 買(mǎi)單 Chapter4 Business Center 商務(wù)中心 Unit1 Secretarial Service 文秘服務(wù) Unit2 Fax Service 收發(fā)傳真 Unit3 Translating and Interpreting Service 翻譯服務(wù) Unit4 Ticket Service 票務(wù)服務(wù) Unit5 Mail Service 郵政服務(wù) Unit6 Convention Service 會(huì)務(wù)服務(wù) Unit7 Intemet Service 網(wǎng)絡(luò)服務(wù) Chapter5 Recreation Department 康樂(lè)部 Unit1 At the Health Center 在健身房 Unit2 In the Beauty Center 在美容中心 Unit3 Going to the Cinema 看電影 Unit4 In the Ballroom 在歌舞廳 Unit5 Sauna and Massage 桑拿按摩 Chapter6 Shopping Department 商場(chǎng)部 Unit1 Jewelry and Crafts 珠寶工藝品 Unit2 Textile and Knitwear 絲綢紡織品 Unit3 Chinese Arts and Antiques 書(shū)畫(huà)古玩 Unit4 Clothes, Shoes and Hat 服裝鞋帽 Unit5 Food and Drinks 食品飲料 Unit6 Health Care Products 醫(yī)藥保健品 Appendix 附錄 1. Accommodation Registration Form 住宿登記表 2. Hotel Reservation Form 訂房確認(rèn)書(shū) 3. Everyday Words in Hotel 賓館餐廳常用詞匯
鄂公網(wǎng)安備 42010302001612號(hào) 