賓館前臺(tái)服務(wù) Reception 1.客房預(yù)訂 Taking Room Reservation 2.接待登記 Receiving Guest and Helping Check In 3.投訴處理 Handling Complaint 4.為顧客結(jié)賬退房 Helping Check Out 賓館客房服務(wù) Room Services 1.引領(lǐng)客房 Showing Guest the Room 2.整理客房 Making up the Room 3.洗衣服務(wù) Laundry Service 4.送餐服務(wù) Room Service 5.叫醒服務(wù) Wake-up Service Wake-up Service 6.設(shè)施維修服務(wù) Facility Repair Service 賓館商場(chǎng)部服務(wù) Services at the Shop 1.在珠寶工藝品店 At the Jewelry and Crafts Shop 2.在絲綢店 At the Silk Shop 餐廳接待服務(wù) Receiving Guests 1.接聽訂餐電話 Taking Reservation over the Telephone 2.領(lǐng)座 Seating a Guest 3.請(qǐng)客人點(diǎn)餐 Asking a Guest to Order 4.菜肴介紹 Introducing Dishes 餐廳其他服務(wù) Other Services 1.上菜 Serving Dishes 2.處理顧客抱怨 Dealing with Complaints 3.隨桌服務(wù) Waiting on the Table 4.結(jié)賬送客 Settling Bill and Sending off Guests