1.Establishing Business Relationships 建立業(yè)務(wù)關(guān)系 2.Visiting the Factory 參觀工廠 3.Visiting the Sample Room 參觀樣品室 4.Making an Inquiry 詢問價格 5.Making an Offer 報 價 6.Striking a Bargain 達成協(xié)議 7.Seeking a Discount 尋求折扣 8.Agency and Commission 代理和傭金 9.Placing an Order 下定單 10.Terms of Payment 付款方式 11.Packing 包裝問題 12.Shipment 裝 運 13.Concerning Insurance 關(guān)于保險 14.Making a Complaint and Claiming a Loss 投訴與索賠 15.Refusing to Accept the Claim 拒絕賠償 16.Accepting a Claim 同意賠償