Part 1 Guest Reception 顧客接待 Unit 1 Accepting a Reservation for a Table 接受單桌預(yù)訂 Unit 2 Accepting a Reservation for a Banquet 接受宴會預(yù)訂 Unit 3 Declining a Reservation form a Guset 客滿拒絕預(yù)訂 Unit 4 Telling Service Time to a Guest 向顧客介紹營業(yè)時(shí)間 Unit 5 Showing a Guest to the Table 引領(lǐng)顧客入座 Unit 6 Asking a Guest to Wait 請顧客等候 Part 2 Pre-meal Services 餐前服務(wù) Unit 1 Taking Orders 接受點(diǎn)菜 Unit 2 Recommending Special Dishes 推薦特色菜 Unit 3 Serving Wines and Drinks 酒水服務(wù) Unit 4 Accepting Special Demands 接受特殊要求 Unit 5 Taking a Breakfast Service 受理早餐服務(wù) Unit 6 Taking a Lunch Service 受理午餐服務(wù) Part 3 Serving during a Meal 席間服務(wù) Unit 1 Serving Chinese Food 中國餐服務(wù) Unit 2 Serving Foreign Food 外國餐服務(wù) Unit 3 Serving Dishes 上菜服務(wù) Unit 4 Supplying Spices 提供香料 Unit 5 Explaining Menus for a Guest 向顧客解釋菜單 Unit 6 Explaining Meal Etiquette 講解用餐禮節(jié) Part 4 Post-meal Services 餐后服務(wù) Unit 1 Settling Bills 結(jié)賬服務(wù) Unit 2 Explaining Tax and Service Charges 解釋稅率和服務(wù)費(fèi) Unit 3 Helping a Guest Look for a Lost Article 幫顧客尋找失物 Unit 4 Handling Complaints about Food 接受對食物的投訴 Unit 5 Handling Complaints about Services 接受對服務(wù)的投訴 Unit 6 Apologizing and Replying 道歉與應(yīng)答 Unit 7 Asking a Guest for Comments 向顧客收集意見 Part 5 Special Services 特殊服務(wù) Unit 1 Chafing Dish Services 火鍋服務(wù) Unit 2 Coffee Services 咖啡服務(wù) Unit 3 Tea Services 飲茶服務(wù) Unit 4 KFC Services 肯德基服務(wù) Unit 5 Buffet Services 自助餐服務(wù) Unit 6 Fast-food Services 快餐服務(wù) Unit 7 Delivery Services 外送服務(wù)
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