Author’s Preface Contents Chart Chapter 1 Claire comes to UGB; Claire calls Tony Chapter 2 Where are Marc and Peter? Where are Claire and Steffi? Chapter 3 Tony talks with Marc; Tony gives a presentation Chapter 4 Max has a systems problem; Marc tells his boss Peter Chapter 5 Jimmy helps Paula; Peter is very nervous Chapter 6 Paula needs a price quote; Booking a flight to London Chapter 7 Review 1-1 Chapter 8 Review 1-2 Chapter 9 Paula and Gary discuss money; Marc and Peter go to London Chapter 10 Jimmy flies to Brazil; Finding the boardroom Chapter 11 Peter explains the problem; Jimmy sends an e-mail Chapter 12 Paula receives the quote; Gary asks for credit Chapter 13 Financing for the mill; Educating UGB customers Chapter 14 Closing the paper pulp deal; Steffi’s promotion Chapter 15 Review 2-1 Chapter 16 Review 2-2 Appendices Appendix I Fictional Characters and Business Organizations in the Story Appendix II Comprehensive Vocabulary List Appendix III Transcripts of Audio Texts