十項(xiàng)全能之一 商務(wù)商務(wù)詞匯 公司部門(mén)名稱(chēng)Company Department Designations 官制名稱(chēng)Addressing a Supervisor 財(cái)務(wù)類(lèi)詞；I-Financial Terms 辦公用品名稱(chēng)Office Equipment 計(jì)算機(jī)常用詞匯Common Computer Terms 網(wǎng)絡(luò)常用詞匯Common Internet Terms 行業(yè)名稱(chēng)Industries and Career Fields 政治詞匯Political Terms 餐飲詞匯Food and Beverages 旅行詞匯Travel 十項(xiàng)全能之二 商務(wù)禮儀十大要訣 會(huì)議Meetings 電話(huà)The Phone 電子郵件E-mail 打斷I nterruptions 客戶(hù)、顧問(wèn)和新雇員Guests，Consultants and New Employees 贊賞和認(rèn)可Appreciation＆Credit 著裝和形象Dress＆Appearance 社交Social Settings 引薦介紹Introductions 西餐就餐禮儀Western Table Manners 總結(jié)Conclusion 十項(xiàng)全能之三 商務(wù)口語(yǔ)300句 好消息與壞消息Sharing Good News and Bad News 表達(dá)需求與應(yīng)答Expressing and Responding to Demands 發(fā)表意見(jiàn)與應(yīng)答Expressing and Responding to Opinions 贊成與反對(duì)Agreeing and Disagreeing 滿(mǎn)意與不滿(mǎn)Expressing Satisfaction and Dissatisfaction 邀請(qǐng)與接受、拒絕Making，Accepting and Declining Invitations 推薦與建議Giving Suggestions and Recommendations 埋怨與指責(zé)Complaining and Criticizing 道歉與應(yīng)答Making and Accepting Apologies 感謝與應(yīng)答Giving and Receiving Thanks 贊譽(yù)與祝福Giving Praise and Blessings 誤會(huì)與解釋Dealing with Miscommunications 不同程度的肯定Expressing Varying Degrees of Certainty 表達(dá)可能性Expressing Possibility 十項(xiàng)全能之四 掌握電話(huà)技巧 接聽(tīng)電話(huà)Answering the Phone 讓對(duì)方等候Placing the Caller on Hold 篩選來(lái)電Screening Calls 留言Taking Messages 打電話(huà)Placing a Call 轉(zhuǎn)接電話(huà)Transferring Calls 十項(xiàng)全能之五 熟悉辦公事務(wù) 通知Making Announcements 轉(zhuǎn)達(dá)消息Conveying Information 確認(rèn)Making Confirmations 匯報(bào)工作Reporting on Work 安排約見(jiàn)Booking Appointments 安排上司行程Creating an Itinerary for the Boss 訂購(gòu)辦公用品Ordering Office Supplies 討論辦公設(shè)備Discussing Office Equipment 填寫(xiě)表格Filling out Forms 正式會(huì)議的程序Form ai Meeting Procedure 和同事建立良好關(guān)系Building Relationships with Coworkers 和領(lǐng)導(dǎo)討論問(wèn)題Discussing Concerns with Superiors 十項(xiàng)全能之六 高效組織會(huì)議 設(shè)計(jì)議程表Designing an Agenda 有效地開(kāi)場(chǎng)Starting a Meeting Effectively 集思廣益Team Brainstorming 提出一個(gè)論點(diǎn)Presenting an Argument 讓你的建議被采納Making Your Suggestion Heard 表達(dá)觀點(diǎn)Giving Opinions 贊同、反對(duì)和妥協(xié)Agreeing，Disagreeing，and Compromising 有效地結(jié)束會(huì)議Ending a Meeting Effectively 十項(xiàng)全能之七 拉近客戶(hù)關(guān)系 首次和客戶(hù)會(huì)晤Meeting a Client for the First Time 交換名片Exchanging Business Cards 交換禮物Exchanging Gifts 寒喧Making Small Talk 工作午餐The Working Lunch 觀光Sightseeing 考察工廠(chǎng)Factory Tours 告別和致謝Farewells and Thank 十項(xiàng)全能之八 介紹自己和公司 自我介紹Introducing Yourself 介紹上司、同事和訪(fǎng)客Introducing Your Boss，Coworkers，and Visitors 介紹公司各部門(mén)Introducing Company Departments 介紹你的公司Describing You r Company …… 十項(xiàng)全能之九 成為談?wù)勁懈呤?br />十項(xiàng)全能之十 瀟灑做演講
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