Chapter One Business Letters( I 1.1 Introduction 1.2 Letters for Example 1.3 Notes Exercises Chapter Two Establishment of Business Relations 2.1 Introduction 2.2 Letters for Example 2.3 Notes Exercises Chapter Three Enquiries 3.1 Introduchon 3.2 Letters for Example 3.3 Notes Exercises Chapter Four Offer and Counter-offer 4.1 Introduction 4.2 Letters for Example 4.3 Notes Exercises Chapter Five Acceptance 5.1 Introduchon 5.2 Letters for Example 5.3 Notes Exercises Chapter Six Packing 6.1 Introduction 6.2 Letters for Example 6.3 Notes Exercises Chapter Seven Terms of Payment 7.1 Introduction 7.2 Letters for Example 7.3 Notes Exercises Chapter Eight Shipment 8.1 Introduction 8.2 Letters for Example 8.3 Notes Exercises Chapter Nine Insurance 9.1 Introduction 9.2 Letters for Example 9.3 Notes Exercises Chapter Ten Claim and Arbitration 10.1 Introduction 10.2 Letters for Example 10.3 Notes Exercises Appendix Key to Exercises Bibliography