Unit 1 Letter Introduction Unit 2 The Structure of Business Letters Unit 3 The Different Patterns of Business Letters Unit 4 The Letter of Establishing Business Relations Unit 5 The Credit Inquiry Unit 6 Inquiry Unit 7 Answering the Inquiry Letter Unit 8 Quotation and Offer Unit 9 Counteroffer Unit 10 Declining the Counteroffer and Re—counter Offer Unit 11 Acceptance or Confirmation Unit 12 Order Unit 13 Payment Unit 14 Shipment Unit 15 Insurance Unit 16 Complaint and Claim Unit 17 Agent Unit 18 Introduction of a Contract(1) Unit 19 Introduction of a Contract(2) Unit 20 Agency Unit 21 Service Contract Unit 22 Tender Unit 23 Submission of the Tender Unit 24 Advertisement Unit 25 Resume Unit 26 Memorandum