Chapter Ⅰ Layout of a Business Letter Chapter Ⅱ ESTABLISHMENT OF BUSINESS RELATIONS Lesson One Self-Introduction Lesson Two Request for the Establishment of Business Relations （A） A Letter from an Importer （B） A Reply to the Above Lesson Three Credit Enquiries Skill Training for the Establishment of Business Relations Chapter Ⅲ ENQUIRIES, OFFERS AND COUNTER-OFFERS Lesson Four （A） A General Enquiry for Wool Material （B） A Reply to the Above Lesson Five A Specific Enquiry Lesson Six A Non-Firm Offer Lesson Seven A Counter-Offer Skill Training for Enquiries, Offers and Counter-Offers Chapter Ⅳ CONCLUSION OF BUSINESS Lesson Eight An Order Lesson Nine （A） A Repeat Order （B） Declining a Repeat Order Lesson Ten （A） Sending a Sales Confirmation （B） A Counter-Signature Letter Skill Training for the Conclusion of Business Chapter Ⅴ PAYMENT Lesson Eleven Asking for D/P Lesson Twelve Declining D/A Lesson Thirteen （A） Modifying Terms of Payment （B） A Reply Skill Training for Payment Chapter Ⅵ Establishment of, Extension of and Amendment to L/C Lesson Fourteen （A） Urging the Establishment of L/C （B） A Reply Lesson Fifteen Asking for the Extension of L/C Lesson Sixteen Asking for L/C Amendment （1） Lesson Seventeen Asking for L/C Amendment （2） Skill Training for the Establishment of, Extension of and Amendment to L/C Chapter Ⅶ Shipment Lesson Eighteen （A） Urging Shipment （1） （B） A Reply （1） （C） Urging Shipment （2） （D） A Reply （2） Lesson Nineteen （A） Asking for Transshipment and Partial Shipment （B） A Reply Lesson Twenty Information on Container Service Letter （A） Letter （B） Skill Training for Shipment Chapter Ⅷ Packing Lesson Twenty-One Packing Requirement Lesson Twenty-Two Inner Packing Lesson Twenty-Three Outer Packing Skill Training for Packing Chapter Ⅸ Insurance Lesson Twenty-Four Asking for CFR Terms Lesson Twenty-Five Asking the Seller to Cover Insurance Lesson Twenty-Six Insurance Clause Skill Training for Insurance Chapter X Complaints and Claims ; Lesson Twenty-Seven Complaints of Wrong Goods Delivery Lesson Twenty-Eight （A） Claim for Short Weight （B） A Reply——Settlement of the Claim Lesson Twenty-Nine （A） Claim for Improper Packing （B） Declining the Claim Skill Training for Complaints and Claims Chapter Ⅺ Agency Lesson Thirty （A） Asking for Sole Agency （B） An Unfavorable Reply Lesson Thirty-One A Favorable Reply to the Request for Sole Agency Lesson Thirty-Two Sole Agency Agreement Skill Training for Agency Chapter Ⅻ Other International Business Activities Lesson Thirty-Three Joint Venture Lesson Thirty-Four Compensation Trade Lesson Thirty-Five Investment in China （A） Inquiring about Preferential Treatment （B） A Reply Lesson Thirty-Six Bidding Skill Training for Other International Business Activities Appendixes Fax E-mail Telex Vocabulary 參考書目
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