Chapter 1 An Overview of Written Business Communication 商務(wù)書(shū)面交流概述 1.1 Language and Structure 1.2 The Layout of a Business Letter 1.3 Three Styles of Layout 1.4 Envelop Addressing Chapter 2 Establishment of Business Relations 商務(wù)關(guān)系的建立 2.1 Case 1 2.2 Case2 2.3 Case 3 2.4 Knowledge Links知識(shí)鏈接 Chapter 3 Inquiries and Replies 詢(xún)盤(pán)與回復(fù) 3.1 Case 1 3.2 Case 2 3.3 Case 3 3.4 Case 4 3.5 Case 5 3.6 Knowledge Links知識(shí)鏈接 Chapter 4 Making Quotations and Offers 報(bào)價(jià)與報(bào)盤(pán) 4.1 Case 1 4.2 Case 2 4.3 Case 3 4.4 Case 4 4.5 Knowledge Links知識(shí)鏈接 Chapter 5 Counter-Offers and Replies 還盤(pán)與拒盤(pán) 5.1 Case 1 5.2 Case 2 5.3 Case 3 5.4 Case 4 5.5 Knowledge Links知識(shí)鏈接 Chapter 6 Acceptance and Orders 接受與訂貨 6.1 Case 1 6.2 Case 2 6.3 Case 3 6.4 Case 4 6.5 Case 5 6.6 Knowledge Links知識(shí)鏈接 Chapter 7 Payment Terms 支付方式 7.1 Case 1 7.2 Case 2 7.3 Case 3 7.4 Case 4 7.5 Case 5 7.6 Knowledge Links知識(shí)鏈接 Chapter 8 Packing and Shipmen 包裝與裝運(yùn) 8.1 Case 1 8.2 Case 2 8.3 Case 3 8.4 Case 4 8.5 Case 5 8.6 Knowledge Links知識(shí)鏈接 Chapter 9 Insurance 保險(xiǎn) 9.1 Case 1 9.2 Case 2 9.3 Case 3 9.4 Knowledge Links知識(shí)鏈接 Chapter 10 Claims and Compensation 索賠與理賠 10.1 Case 1 10.2 Case 2 10.3 Knowledge Links知識(shí)鏈接 參考文獻(xiàn)