Unit 1 Office Guidelines Unit 2 Reception Unit 3 Telephone Calls Unit 4 Receiving Messages Unit 5 Reservations Unit 6 Conference Unit 7 Making Schedules Unit 8 Business Trip Unit 9 Changing Appointments Unit 10 Making Suggestions Unit 11 Filing Unit 12 Office Automation Unit 13 Personnel Unit 14 Banquet Unit 15 Sightseeing Unit 16 Business Correspondence References