Chapter 1 Daily Service Unit 1 Reception Unit 2 Giving Answers to a Customer Unit 3 Making Inquiries to a Customer Unit 4 Making Suggestions to a Customer Unit 5 Offering Apologies to a Customer Chapter 2 Banking Unit 1 Opening an Account Unit 2 Depositing Money Unit 3 Handling Withdrawals Unit 4 Credit Card Unit 5 Reporting the Loss Unit 6 Remittance Unit 7 Loan Unit 8 Buying Traveler's Cheques Unit 9 Cashing and Discounting Unit 10 Transferring between Different Accounts Unit 11 Opening a Letter of Credit Unit 12 Closing an Account Unit 13 Interest and Interest Rates Unit 14 Agency Receipt and Payment Unit 15 Handling Reconversion Unit 16 Explaining Rates of Exchange Unit 17 Banks in China Unit 18 Computerized Banking Unit 19 Renting a Safe Deposit Box Unit 20 Automated Teller Machine Unit 21 Telephone Banking Chapter 3 Money Business Unit 1 Foreign Exchange Dealing Unit 2 Foreign Exchange Unit 3 Talking about Renminbi Unit 4 The International Monetary System Unit 5 Issuing All Offshore Bond Unit 6 Financial Management Unit 7 International Financial Market Chapter 4 Insurance Unit 1 Life Insurance Unit 2 Medical Insurance Unit 3 Accident Insurance Unit 4 Cargo Insurance Unit S Business Insurance Unit 6 Other Insurances Chapter 5 Trust Service,Funds and Stock Unit 1 Making a Collection Unit 2 Credit Inquiry Unit 3 Stock Market Unit 4 Stocks and Shares Unit 5 Funds Business