Unit 1 The Post Readin9 1 History ofthe Post Readin9 2 Universal Postal Union Unit 2 Post Utlice Reading l Post Office ofthe Royal Main Readin9 2 Being Your Own Postman Unit 3 Mail Carrier Readin9 1 Delivering the Mail Readin9 2 Proud to Serve Unit 4 Customer Service Readin9 1 How to Treat Your Customers? Readin9 2 Dealing with Difficult Customers Unit 5 Philately Readin9 1 Such a Simple Idea—IThe Story of the Postage Stamp…… Readin9 2 The Philatelist’S Passion Unit 6 Direct Marketin9 Readin9 1 Mailshots Readin9 2 A Piece that Pops Unit 7 EMS and Logistics Readin9 1 TNT Express Readin9 2 UPS Supply Chain Solutions Unit 8 Postal Technology and Equipment Readin9 1 Sorting the Mail Readin9 2 The Challenge ofEmerging Technologies Unit 9 Postal Finance and Insurance Readin9 1 Japan Post Bank Readin9 2 How Does Insurance Work? Unit 10 Social Responsibility Readin9 1 Leaving a Green Footprint Readin9 2 Taking Responsibility
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