超越酒店英語900句

Chapter 1 Front Office　前臺
　Unit 1 Room Reservation　房間預(yù)定
　Unit 2 The Doorman and Porter　門童和行李員
　Unit 3 Reception　迎賓接待
　Unit 4 Check-in　入住
　Unit 5 Information Desk　詢問處
　Unit 6 Deposit Goods　物品寄存
　Unit 7 Mail and Information　信件服務(wù)
　Unit 8 Exchanging Money　兌換外幣
　Unit 9 The Switchboard　總機服務(wù)
　Unit 10 Check-out　退房離店
Chapter 2 Housekeeping Department　客房部
　Unit 1 Recognizing the Guests　帶客進(jìn)房
　Unit 2 Housekeeping　客房管理
　Unit 3 Laundry Service　洗衣服務(wù)
　Unit 4 Meals Service　送餐服務(wù)
　Unit 5 Chamber Cleaning　收拾房間
　Unit 6 Maintenance Service　維修服務(wù)
　Unit 7 Wake-up Service　叫醒服務(wù)
　Unit 8 Special Requests　特殊要求
Chapter 3 Business Department　商務(wù)中心
　Unit 1 Party Booking　宴會預(yù)訂
　Unit 2 Secretarial Service　文秘服務(wù)
　Unit 3 Conference Service　會議服務(wù)
　Unit 4 Travel Service　旅游服務(wù)
Chapter 4 Food and Beverage Department　餐飲部
　Unit 1 Table Reservation　餐桌預(yù)訂
　Unit 2 Conducting　迎賓領(lǐng)位
　Unit 3 Order Service　餐桌服務(wù)
　Unit 4 Bar Service　酒水服務(wù)
　Unit 5 Chinese Food　中餐
　Unit 6 Western Food　西餐
　Unit 7 Paying the Bill　買單結(jié)賬
Chapter 5 Shopping Arcade　市場部
　Unit I Jewelry and Crafts Department　珠寶工藝品
　Unit 2 Garments Shop　服裝部
　Unit 3 Medicine and Health Food　醫(yī)藥保健品
Chapter 6 Recreation　休閑娛樂
　Unit 1 Health Center　健身中心
　Unit 2 Sauna Center　桑拿中心
　Unit 3 Hair and Facial　美容美發(fā)
　Unit 4 In the Nightclub　在夜總會
Chapter 7 Complaints　投訴
　Unit 1 House-keeping Complaints　客房投訴
　Unit 2 Beverage Complaints　餐飲投訴