PART I DAILY ENGLISH UNIT 1 INTRODUCTION AND GREETINGS Section I Dialogs Section II Reading and Talking Text Handshaking Section III Grammar Section IV Exercises UNIT 2 DIRECTIONS AND INSTRUCTIONS Section I Dialogs Section II Reading and Talking Text Restaurant Etiquette Section III Grammar Section IV Exercises UNIT 3 APOLOGIES AND THANKS Section I Dialogs …… UNIT 4 SUGGESTIONS AND ADVICE UNIT 5 CONGRATULATIONS,COMPLIMENTS AND HOLIDAY GREETINGS UNIT 6 TELEPHONE CONVERSATION PART II HOTEL ENGLISH UNIT 7 THE FRONT OFFICE UNIT 8 THE HOUSEKEEPING DEPARTMENT UNIT 9 THE FOOD AND BEVERAGE DEPARTMENT UNIT 10 HEALTH AND RECREATION UNIT 11 AUXILIARY SERVICES UNIT 12 HANDLING COMPLAINTS PART III ENGLISH IN TRAVEL PART IV APPENDIX