Chapter 1 Culture,Communication & Intercultural Communication Culture Communication Intercultural Communication Intercultural Business Communication Chapter 2 Verbal Communication Verbal Communication Oral Communication Written Communication Chapter 3 Nonverbal Communication Introduction to Nonverbal Communication Body Language Eye Contact Body Touch Spatial Language Temporal Language Chapter 4 Cultural Values Definition of Values Comparison between Western Values and Chinese Values Cultural Dimensions Chapter 5 Culture Shock in Intercultural Communication Definition&Causes of Culture Shock Stages of Culture Shock Symptoms of Culture Shock Strategies for Managing Culture Shock Chapter 6 Business Etiquette&Social Customs Introductions and greetings Social Entertainment Gift Giving and Receiving Dressing Rules Social Customs Humor Superstitions and Taboos Business Schedung Chapter 7 Intercultural Business Negotiation Definition of Negotiation Intercultural Negotiation Models and Styles Phases of Negotiation Intercultural Negotiation Strategies Intercultural Negotiation Guidelines Chapter 8 Intercultural Market Communication Intercultural Brand Marketing Intercultural Advertising Certain Aspects of Culture Affecting Marketing and Advertising Reference Key Bibliography