Chapter 1 Basic Knowledge and Layout of a Business Letter Chapter 2 Establishing Business Relations Task 1 Establishment of Business Relations Task 2 Credit & Status Enquiries Chapter 3 Enquiry and Reply Task 1 Making an Enquiry Task 2 Reply to an Enquiry Chapter 4 Offer and Counter-offer Task 1 Making an Offer Task 2 Making a Counter-offer Chapter 5 Conclusion of Business Task 1 Placing an Order Task 2 Accepting an Order Task 3 Declining an Order Chapter 6 Terms of Payment Task 1 Negotiating Payment Terms Task 2 Urging & Advising Establishment of an L/C Task 3 Requesting to Amend an L/C Chapter 7 Packing Task 1 Informing Packing Requirements Task 2 Reply to Packing Issues Chapter 8 Shipment Task 1 Giving Shipping Instructions Task 2 Urging a Timely Shipment Task 3 Giving Shipping Advice Task 4 Asking for an Amendment to Shipment Clause Chapter 9 Insurance Task 1 Requesting the Exporter to Cover Insurance Task 2 Type of Coverage Adopted Task 3 Reply to the Letter Requesting Excessive Insurance Chapter 10 Complaint and Claim Task 1 Making Complaints or Claims Task 2 Reply to Complaints and Claims Chapter 11 Fax & E-mail 附錄 外貿(mào)函電常用詞匯 參考文獻(xiàn)