Part 1 Room Reservation預(yù)訂房間 Unit 1預(yù)訂電話A Reservation Call Unit 2日期人數(shù)The Date and the Number Unit 3房間要求Requirements about the Room Unit 4客房已滿No Vacancies Unit 5確認預(yù)訂Confirming the Reservation Unit 6更改預(yù)訂Changing a Reservation Unit 7取消預(yù)訂Cancelling a Reservation Part 2 Reception前臺接待 Unit 8 在接待處At the Reception Desk Unit 9 在問訊處At the Information Desk Unit 10 詢問付款A(yù)sking About Payment Unit 11 登記入住Checking In Unit 12 提取行李Checking Baggage Unit 13 貴重物品Valuables Unit 14 電梯指引About the Elevator Unit 15 引客進房Guiding the Guests to Their Rooms Unit 16 調(diào)換房間Changing Room Unit 17 留言服務(wù)Message Service Unit 18 觀光咨詢 Asking about Sightseeing Unit 19 遞交郵件Mail Service Unit 20 兌換貨幣Money Changing Unit 21 票務(wù)服務(wù)Tickets Service Unit 22 傳真服務(wù)Fax Service Unit 23 接待訪客Receiving Visitors Unit 24 處理投訴Dealing with Complaints Part 3 Housekeeping Service客房服務(wù) Unit 25 叫醒服務(wù)Wake?鄄up Call Service Unit 26 早餐服務(wù)Breakfast Service Unit 27 不滿早餐Dissatisfaction with Breakfast Unit 28 清理房間Cleaning the Room Unit 29 特殊要求Special Requirements Unit 30 洗衣服務(wù)Laundry Service Unit 31 洗衣差錯Laundry Problems Unit 32 弄混衣服Mixing Clothes Unit 33 織補服務(wù)Darning Service Unit 34 馬桶問題Closestool Problems Unit 35 衛(wèi)生間問題Toilet Problems Unit 36 設(shè)備問題Equipment Problems Unit 37 維修服務(wù)Maintenance Service Unit 38 托嬰服務(wù)Baby-sitting Service Unit 39 失物招領(lǐng)Lost and Found Unit 40 應(yīng)對火警Responding to Fire Alarm Unit 41 丟失物品Losing Things Unit 42 需要藥品Asking for Medicine Unit 43 照顧病人Caring for Patients Unit 44 突然生病Illness Emergency Unit 45 飯店安全Hotel Safety Part 4 Telephone Services電話服務(wù) Part 5 Business, Health, Entertainment Centers商務(wù)、健康、娛樂中心 Part 6 Shopping Service購物服務(wù) Part 7 Checking Out of Hotels結(jié) 賬 Part 8 Welcoming Guests in a Restaurant餐廳迎客 Part 9 Restaurant Service餐廳服務(wù) Part 10 Fast-food Services快餐服務(wù) Part 11 Bar Service酒吧服務(wù)
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