前言 Chapter Ⅰ Structure and Format of Business Letters Chapter Ⅱ Establishing Business Relations Brief Introduction Lesson l Developing Client Base Lesson 2 Request for Establishment of Business Relations (A)A Letter from an Importer (B)A Reply to the Above Lesson 3 Transferring Business Relations Lesson 4 Credit Enquiries (A)Credit Enquiries (B)A Reply to the Above Skill Training for Establishing Business Relations Chapter Ⅲ EnquiriesOffers and Counteroffers Bfief IntroduCtion Lesson 5 First Enquiry (A)A First Enquiry (B)A Reply to the Above Letter Lesson 6 Specific Enquiry (A)A Specific Enquiry (B)A Reply to the Specific Enquiry Lesson 7 0ffers (A)A Firm Offer for Men,S Shirts and Men,S Jackets (B)A Non-firm Offer for Tablecloths Lesson 8 Counter0ffers (A)Asking for Price Reduction (B)Declining Counter-offer (C)Accepting Counter-offer Skill Training for Enquiries,Offers and Counter-offers Chapter Ⅳ Orders Brief Introduction Lesson 9 An Order (A)An Order for Evening Wear (B)A Reply Lesson l0 Declining an Order (A)Declining an Order (B)Offering Substitutes Lesson ll Conclusion of Business (A)Sending an S/C (B)Counter-signature sbu Training for Orders Chapter Ⅴ Payment Brief Introduction Lesson l2 Asking for D/P Payment Lesson l3 D/P Payment (A)Declining D/P Payment (B)Accepting D/P Payment Lesson l4 Payment (A)Asking for Payment (B)Demanding Overdue Payment skjll Training for Payment Chapter Ⅵ L/C EstablishmentExtension and Amendment Brief Introducfion Lesson l5 Establishment of L/C (A)Urging Establishment of L/C (B)A Reply Lesson l6 Asking for Extension of the L/C Lesson l7 Asking for Amendment to the L/C sbu Training for L/C EstablishmentExtension and Amendment Chapter Ⅶ Packing and Shipment Brief Introduction Lesson l8 Packing Requirements Lesson l9 Changing Packing Requirement Lesson 20 Shipment (A)Urging Shipment (B)A Reply Lesson 21 Transshipment and Partial Shipments (A)Asking for Transshipment and Partial Shipments (B)A Reply Lesson 22 Information on Container Service Skill Training for Packing and Shipment Chapter Ⅷ Insurance Bfief IntroduCuon Lesson 23 About Insurance Lesson 24 Insurance Advising (A)Insurance Advising(1) (B)Insurance Advising(2) Lesson 25 Coveting Insurance and Insurance Clause (A)Open Policy (B)Insurance Clause Skill Training for Insurance Chapter Ⅸ Claims Bfief Introduction Lesson 26 Claims (A)The Claim for Short-shipment (B)Declining the Claim Lesson 27 Claim for Poor Packing Lesson 28 Claim for Short-delivery Skill Training for Claims Chapter Ⅹ Agency Bfief Introduction Lesson 29 Sole Agency (A)Applications for Sole Agency (B)An Unfavorable Reply Lesson 30 A Favorable Reply to the Request for Sole Agency Lesson 31 Sole Agency Agreement Skill Training for Agency Appendix Some Useful Documents References