ChapterⅠ Office Routine
Unit One Telephone Calls and Faxes 接打電話與收發(fā)傳真
Unit Two Arranging Meetings and Appointments 安排會議會晤
Unit Three Office Communication and File Keeping 辦公通信及文件歸檔
Unit Four Receiving foreign Customers 接待外賓
ChapterⅡ Business Activities
Unit One Market Research and Advertising Publicity 市場調(diào)查和廣告宣傳
Unit Two Product Description and Promotion 產(chǎn)品介紹與促銷
Unit Three Business Trip 商務(wù)出行
Unit Four Trade Show 參加商展
Unit Five Company Visit and Factory Tour 參觀公司和工廠
Chapter Ⅲ Business Trade 124 Unit One Contacting with Customers 與客戶聯(lián)系
Unit Two Inquiry, Offer and Counter Offer 詢盤、發(fā)盤和還盤
Unit Three Payment, Shipment, Packing and Insurance 支付、裝運、包裝和保險
Unit Four Placing an Order 訂貨
Unit Five Contract 合同