Part One Front Office Unit 1 Reservations Unit 2 Reception Unit 3 Concierge Service Unit 4 Front Cashier's Desk Part Two Housekeeping Department Unit 1 Housekeeping Service Unit 2 Laundry Service Unit 3 Meeting Guests' Requests Unit 4 Dealing with Complaints Part Three Food and Beverage Department Unit 1 Chinese Food Service Unit 2 Western Food Service Unit 3 Bar Service Unit 4 Coffee Shop Unit 5 Function Catering Part Four Recreation Center Unit l Indoor and Outdoor Sports Unit 2 Entertainment Service Unit 3 Health Care Part Five Hotel Management Unit 1 Training of Employees Unit 2 Duties and Reponsibilities Unit 3 Managerial Techniques Appendixes Appendix Ⅰ Departments and Positions in Hotels Appendix Ⅱ Useful Hotel Vocabulary 參考文獻(xiàn)
鄂公網(wǎng)安備 42010302001612號 