Part1 Letter Chapter 1 Introduction of Business Letter Writing Chapter 2 Business Letters 2.1 Establishing Business Relations 2.2 Enquiries, Offers and Counteroffers 2.3 Letter of Complaint 2.4 Letter of Recommendation 2.5 Letter of Application 2.6 Letter of Resignation 2.7 Letter of Dismissal 2.8 Letter of Invitation 2.9 Letter of Thanks 2.10 Letter of Congratulation 2.11 Letter of Sympathy 2.12 Letter of Condolence Part2 Letter of Internet and Contiact Chapter 3 Letter of Intent Chapter 4 Contract Part3 Chapter 5 Meeting Documents 5.1 Notice and Agenda 5.2 Address 5.3 Report 5.4 Memo Chapter 6 Power of Attorney & Letter of Authorization Part4 Chapter 7 Certificates 7.1 Letter of Credit 7.2 Credit Certificate Chapter 8 Cards 8.1 Postcard 8.2 Name Card 8.3 Invitation Card Part5 Chapter9 Telegram Chapter 10 Telex Chapter 11 Fax Chapter 12 E-mail Appendix List of Commonly Used Commercial Words