Chapter 1 The Introduction to Business Letter Learning Objective 1.1 The Structure of a Business Letter 1.2 Styles of Layout 1.3 Envelope Chapter 2 Establishing Business Relations Learning Objective Case 1 Case 2 Case 3 Chapter 3 Enquiry, Offer and Counter-offer Learning Objective Case 1 Case 2 Case 3 Case 4 Chapter 4 Enquires of and Amendment to L/C Learning Objective Case 1 Case 2 Case 3 Case 4 Chapter 5 Ways of Communication Learning Objective Case 1 Case 2 Case 3 Chapter 6 Sales Promotion Learning Objective Case 1 Case 2 Case 3 Chapter 7 Terms of Payment Learning Objective Case 1 Case 2 Case 3 Chapter 8 Packing Learning Objective Case 1 Case 2 Case 3 Chapter 9 Insurance Learning Objective Case 1 Case 2 Case 3 Chapter 10 Shipment Chapter 11 Claims & Settlements Appendix 1 Key to the Exercises Appendix 2 Business English Correspondence Common Template