Chapter One Preparatory W0rk準(zhǔn)備工作 I Ticket Booking票務(wù)預(yù)訂 II Overseas Trip海外出差 III Visiting a Factory參觀工廠 IV Company Introduction公司介紹 V Preparing for a Trade Show準(zhǔn)備展會(huì) VI Arranging Meetings安排會(huì)議 VII Entertainment with Clients陪客戶娛樂(lè)Chapter Two Establishing Trade Relations建立外貿(mào)聯(lián)系 I Appointing and Visiting Clients預(yù)約、拜訪客戶 II Welcome in the Airport機(jī)場(chǎng)迎接 III Introduction介紹相識(shí) IV Dining with Clients與客戶進(jìn)餐 V Arranging Activities安排活動(dòng) VI Presenting Gifts贈(zèng)送禮物 VII Seeing Customers off送別客戶Chapter Three Foreign Trade對(duì)外貿(mào)易 I Tax Ratepaying報(bào)稅納稅 II World Trade Organization世貿(mào)組織 III Consumer Complaint消費(fèi)者投訴 IV Trade Negotiation外貿(mào)談判 V Insurance Business保險(xiǎn)業(yè)務(wù) VI Claim索賠 VII Inspection商檢Chapter Four Foreign Trade Practices外貿(mào)實(shí)務(wù) I Client Meeting客戶會(huì)議 II Mercantile Partnership貿(mào)易伙伴 III Trade Target貿(mào)易對(duì)象 IV Sign a Treaty簽署協(xié)議 V Investment Environment投資環(huán)境 VI Foreign Investment外商投資 VII Registration of Trade Mark商標(biāo)注冊(cè)Chapter Five Trade Conversation外貿(mào)會(huì)談 I Inquiry詢盤 II Counter-offer還盤 III Commission and Discount傭金與折扣 IV Packing Terms包裝條款 V Delivery Date交貨日期 VI Delivery Methods運(yùn)輸方式 VII Unloading Port卸貨港Chapter Six Marketing Topics營(yíng)銷話題 I Marketing Surveys市場(chǎng)調(diào)查 II Developing the Market市場(chǎng)開發(fā) III Attending Trade Fair參加商展 IV Promotional Events促銷活動(dòng) V Advertisement廣告創(chuàng)意 VI Product Launch產(chǎn)品發(fā)布 VII After-sale Service售后服務(wù)Chapter Seven Forms of Trade合作形式 I Agent代理 II Compensation Trade補(bǔ)償貿(mào)易 III Processing and Assembling Trade加工貿(mào)易 IV Consignment Sale and Barter Sale寄售與易貨貿(mào)易 V Technology Transfer技術(shù)轉(zhuǎn)讓 VI International Trade國(guó)際貿(mào)易 VII Bid and Tender招標(biāo)與投標(biāo)Chapter Eight Business Negotiations業(yè)務(wù)洽談 I Sales over the Counter柜臺(tái)銷售 II Promotion推銷 III Bargaining價(jià)格談判 IV Making Concessions做出讓步 V Contract Negotiations合同談判 VI Resoa to Arbitration訴諸仲裁 VII Accepting and Confirming接受與確定Chapter Nine Establishing Human Relations人脈拓展 I Making Calls電話技巧 II Invitations邀請(qǐng)客戶 III Trade Appointments外貿(mào)預(yù)約 IV Joining in Parties參加派對(duì) V Congratulations祝賀禮節(jié) VI Festival Greetings節(jié)日祝福 VII Making Apologies誠(chéng)意道歉