Chapter One Preparatory W0rk準備工作 I Ticket Booking票務預訂 II Overseas Trip海外出差 III Visiting a Factory參觀工廠 IV Company Introduction公司介紹 V Preparing for a Trade Show準備展會 VI Arranging Meetings安排會議 VII Entertainment with Clients陪客戶娛樂Chapter Two Establishing Trade Relations建立外貿(mào)聯(lián)系 I Appointing and Visiting Clients預約、拜訪客戶 II Welcome in the Airport機場迎接 III Introduction介紹相識 IV Dining with Clients與客戶進餐 V Arranging Activities安排活動 VI Presenting Gifts贈送禮物 VII Seeing Customers off送別客戶Chapter Three Foreign Trade對外貿(mào)易 I Tax Ratepaying報稅納稅 II World Trade Organization世貿(mào)組織 III Consumer Complaint消費者投訴 IV Trade Negotiation外貿(mào)談判 V Insurance Business保險業(yè)務 VI Claim索賠 VII Inspection商檢Chapter Four Foreign Trade Practices外貿(mào)實務 I Client Meeting客戶會議 II Mercantile Partnership貿(mào)易伙伴 III Trade Target貿(mào)易對象 IV Sign a Treaty簽署協(xié)議 V Investment Environment投資環(huán)境 VI Foreign Investment外商投資 VII Registration of Trade Mark商標注冊Chapter Five Trade Conversation外貿(mào)會談 I Inquiry詢盤 II Counter-offer還盤 III Commission and Discount傭金與折扣 IV Packing Terms包裝條款 V Delivery Date交貨日期 VI Delivery Methods運輸方式 VII Unloading Port卸貨港Chapter Six Marketing Topics營銷話題 I Marketing Surveys市場調(diào)查 II Developing the Market市場開發(fā) III Attending Trade Fair參加商展 IV Promotional Events促銷活動 V Advertisement廣告創(chuàng)意 VI Product Launch產(chǎn)品發(fā)布 VII After-sale Service售后服務Chapter Seven Forms of Trade合作形式 I Agent代理 II Compensation Trade補償貿(mào)易 III Processing and Assembling Trade加工貿(mào)易 IV Consignment Sale and Barter Sale寄售與易貨貿(mào)易 V Technology Transfer技術轉(zhuǎn)讓 VI International Trade國際貿(mào)易 VII Bid and Tender招標與投標Chapter Eight Business Negotiations業(yè)務洽談 I Sales over the Counter柜臺銷售 II Promotion推銷 III Bargaining價格談判 IV Making Concessions做出讓步 V Contract Negotiations合同談判 VI Resoa to Arbitration訴諸仲裁 VII Accepting and Confirming接受與確定Chapter Nine Establishing Human Relations人脈拓展 I Making Calls電話技巧 II Invitations邀請客戶 III Trade Appointments外貿(mào)預約 IV Joining in Parties參加派對 V Congratulations祝賀禮節(jié) VI Festival Greetings節(jié)日祝福 VII Making Apologies誠意道歉