Part One Getting Started Chapter 1 Mechanics I Abbreviations and Numerals II Capital Letters III End-of-Line Punctuation and Syllable Structure IV Italics V Punctuations Chapter 2 Grammar Basics I Parts of Speech II Sentence Structures III Sentence Errors Chapter 3 Diction I Standard English and Style II Figures of Speech Part Two Process of Writing Chapter 4 Deciding Ideas I Facts II Examples and Illustrations III Definitions IV Explanations V Logical Thinking Chapter 5 Organizing Details I Transitions II Chronological Order III Space Order IV Category Order V Comparison and Contrast VI Cause and Effect Order Chapter 6 Writing Paragraphs I Remarks II Steps Part Three Writing Research Papers Chapter 7 Procedures I Choosing a Subject II Collecting Materials III Analyzing Materials and Organizing Ideas IV Writing the First Draft V Revising the Draft Chapter 8 Format I Structures II Quotations III Footnotes IV Bibliography Part Four Writing Business Letters and E-mails Chapter 9 Business Letters (I) I Heading II Inside Address III Salutation IV Body V Complimentary Close VI Signature Chapter 10 Business Letters (II) I Routine Business Letters II Letters about Goods and Services III Letters of Complaints and Adjustment IV Letters about Credit V Collection Letters Chapter 11 E-mails I Remarks II Importance of Business E-mails III Characteristics of Business E-mails IV Suggestions on Business E-mail Writing Chapter 12 Practical Writing I Notes II Notices III Letters of Introduction/Recommendation/Job Application Part Five Bibliography