Module 1 At the Travel Agency Unit 1 Receiving the Guests Unit 2 Talking about the Tour Plans Unit 3 Preparing for the Tour Module 2 At the Airport Unit 4 Meeting the Guests Unit 5 On the Way to the Hotel Unit 6 Itinerary Discussion Module 3 In the Hotel Unit 7 Room Reservation Unit 8 Check-in Service Unit 9 Check-out Service Module 4 ln the Hotel Room Unit 10 Chamber Service Unit 11 Laundry Service Unil 12 Room Service Module 5 ln the Restaurant Unit 13 Taking Orders Unit 14 Serving at the Dinner Unit 15 Beverage Service Module 6 At Places of Interests Unit 16 Ticket Office Unit 17 At Scenic Spots Unit 18 Chinese Culture Module 7 In the Shopping Center Unit 19 Greeting and Inquiring Unit 20 Introducing and Bargaining Unit 21 Packing and Delivering Unit 22 Offering After-sale Service Module 8 In the Health Club Unit 23 Gym Service Unit 24 Golf Service Unit 25 SPA Service Appendix Ⅰ Famous Hotel Groups in the World Appendix Ⅱ Services of Hotels1 Appendix Ⅲ Famous Scenic Spots in the World Appendix Ⅳ Famous Scenic Spots in China1 后記
鄂公網(wǎng)安備 42010302001612號(hào) 