Module 1 Front Office Part 1 Room Reservation Part 2 Concierge Service Part 3 Check in Part 4 Dealing with Complaints Part 5 Cashier Service Module 2 Housekeeping Part 1 Showing the Room Part 2 Cleaning the Room Part 3 Laundry Service Part 4 Room Service Part 5 Personalized Housekeeping Service Part 6 Dealing with Emergencies Module 3 Food and Beverage Part 1 Taking Restaurant Reservations Part 2 Seating the Guests Part 3 Taking Orders Part 4 Services during the Meal Part 5 Bar Services Module 4 Health and Recreation Club Part 1 Beauty Salon Part 2 Gym Part 3 Sauna Bath and Spa Part 4 Swimming, Golf and Karaoke Module 5 Business Center Part 1 Secretarial Services Part 2 Convention Services Module 6 Other Services in the Hotel Part 1 Depositing Luggage Part 2 Shopping Appendices 附錄1 酒店部門及職位 附錄2 酒店前廳常用詞匯 附錄3 酒店客房常用詞匯 附錄4 常見蔬菜水果中英文名稱對(duì)照 附錄5 烹飪常用詞匯中英對(duì)照 附錄6 各類食品材料中英文對(duì)照 附錄7 中餐菜名中英對(duì)照 附錄8 西餐詞匯中英對(duì)照 附錄9 常用會(huì)議會(huì)務(wù)詞匯 附錄10 展會(huì)布置詞匯 參考書目
鄂公網(wǎng)安備 42010302001612號(hào) 