Chapter One Business Letters Section One The Structure and Layout of a Business Letter Section Two Superscription Section Three Dissimilarities in Letter Writing Supplement Exercises Chapter Two Establishing Business Relations Specimen Letters Supplement Exercises Chapter Three Enquiries Specimen Letters Supplement Exercises Chapter Four Offers Specimen Letters Supplement Exercises Chapter Five Counter-offers Specimen Letters Supplement Exercises Chapter Six Conclusion of Business Specimen Letters （ 1 ）Sales Contract （ 2 ）Sales Confirmation （ 3 ） Purchase Confirmation （ 4 ） Contract for Purchase Supplement Exercises Chapter Seven Terms of Payment Specimen Letters Supplement Exercises Chapter Eight Establishment of L/C and Amendment Specimen Letters Supplement Exercises Chapter Nine Packing, Shipping Marks and Shipment Specimen Letters Supplement Exercises Chapter Ten Insurance Specimen Letters Supplement Exercises Chapter Eleven Agency Specimen Letters Supplement Exercises Chapter Twelve Complaints and Claims Specimen Letters Supplement Exercises Chapter Thirteen Invitation for Bids and Bid Section One Invitation for Bids Section Two Bid Supplement Exercises Chapter Fourteen Other Situational Letter Writing Section One Announcement Section Two Apology Section Three Appreciation Section Four Collection Section Five Congratulations Section Six Complaints Section Seven Consolation Section Eight Decline Section Nine Human Resources Section Ten Invitation Section Eleven Promotion Section Twleve Request Section Thirteen Study Abroad Section Fourteen Welcome Supplement Exercises Chapter Fitteen Job Application Writing in English Section One Resume Section Two Cover Letter Section Three Follow-Up Letters Section Four Sample Writings Section Five Behavior-based Interview Supplement Exercises Appendix Part One Key to the Exercises Part Two Text Translation Part Three International Economic Organizations Part Four Glossary
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