王曉芳中國(guó)人民大學(xué)商學(xué)院講師,碩士生導(dǎo)師。分別于1999年和2001年在清華大學(xué)自動(dòng)化系獲得自動(dòng)化學(xué)士和系統(tǒng)工程碩士學(xué)位,2008年在美國(guó)卡耐基梅隆大學(xué)商學(xué)院獲得運(yùn)營(yíng)管理博士學(xué)位。2008年8月回國(guó)加入中國(guó)人民大學(xué)商學(xué)院,中英文雙語(yǔ)講授收益管理、運(yùn)營(yíng)管理、統(tǒng)計(jì)質(zhì)量管理等課程。主要研究服務(wù)運(yùn)營(yíng)管理、醫(yī)療運(yùn)營(yíng)管理和收益管理。美國(guó)運(yùn)籌學(xué)和管理學(xué)研究協(xié)會(huì)(INFORMS)會(huì)員、美國(guó)生產(chǎn)與運(yùn)作管理學(xué)會(huì)(POMS)會(huì)員和POMS中國(guó)分會(huì)會(huì)員、海外華人學(xué)者管理科學(xué)與工程協(xié)會(huì)會(huì)員。作為負(fù)責(zé)人主持三項(xiàng)科研課題,其中國(guó)家級(jí)和教育部的基金項(xiàng)目?jī)身?xiàng)。發(fā)表國(guó)際國(guó)內(nèi)學(xué)術(shù)論文十多篇,其中國(guó)家自然科學(xué)基金支持的論文“Design and Analysis of:Diagnostic Service centers”以第一作者發(fā)表在國(guó)際上公認(rèn)的管理類(lèi)最高級(jí)別學(xué)術(shù)期刊《Management Science》。其他與本書(shū)相關(guān)論文見(jiàn)《European Journal of Operamional。Research》和《AI Communications》等著名國(guó)際學(xué)術(shù)期刊。
圖書(shū)目錄
Chapter 1 Introduction Chapter 2 Diagnostic Service Centers 2.1 Literature Review 2.2 The Model 2.3 General Analysis 2.4 Analysis of the Symmetric Case 2.5 Analysis of the Asymmetric Case 2.6 Numerical Case Studies and Extensions 2.6.1 Parameters and Base Case 2.6.2 Changing the HO'S error costs 2.6.3 Changing the patients'error costs 2.6.4 Convex waiting costs 2.7 Relevance of Integrated Model and Analysis to Practice 2.8 Discussion and Conclusion Chapter 3 Security Screening 3.1 The Model 3.1.1 Model Setup 3.1.2 Definition of Equilibrium 3.2 Potential Applicants'Best Responses 3.2.1 Bad Potential Applicants'Best Responses 3.2.2 Good Potential Applicants'Best Responses 3.3 Optimal Screening Policies 3.3.1 Non-discriminatory Screening Policy 3.3.2 Discriminatory Screening Policy 3.4 Numerical Experiments 3.4.1 Changing the Approver's Reward from Admitting a Good Applicant R 3.4.2 Changing the Parameter of Bad Potential Applicants 3.4.3 Changing the Arrival Rate of All Potential Applicants A 3.4.4 Changing Service Capacity 3.5 Extensions of Our Model 3.5.1 Imperfect Screening 3.5.2 Non-zero Abandon Rate for Good Applieants 3.5.3 Non-zero Waiting Costs for Bad Applicants 3.6 Conclusion and Future Research Directions Chapter 4 High Quality Schedules 4.1 Literature Review 4.1 ·1 Time'cost Tradeoff Problems(Project Crashing) 4.1.2 Anytime Scheduling 4.1.3 Hybrid Scheduling Techniques 4.1.4 Temporal Preference Networks 4.1.5 Service Operations Management 4.2 Problem Formulation 4.3 Problem Solving via Constraint.based Algorithms 4.3.1 The Integrated(Quality First)Hybrid Scheme 4.3.2 The Partitioned(Resource First)Hybrid Scheme: Solve-and.Maximize 4.4 Evaluation Oil Performance of Heuristics 4.4.1 Ratio Vs.Slope 4.4.2 Exact Lookahead or Not? 4.4.3 Impact of Longest Peak First(LPF) …… Chapter 5 Conclusions and Future Research Directions Bibligraphy