item 1 meeting tourists task 1 meeting tourists at the airport task 2 meeting a tour group at the station task 3 going to the hotel task 4 making a welcome speech item 2 helping with lodging task 1 making a hotel reservation task 2 check-in task 3 check-out item 3 enjoying food and beverage task 1 booking a table task 2 ordering dishes task 3 enjoying chinese food item 4 arranging with tourists for itinerary task 1 providing information for sightseeing task 2 planning itinerary task 3 modifying itinerary item 5 guiding in sightseeing task 1 guide for city sightseeing task 2 guide for visiting historical sites task 3 guide for touring natural landscapes task 4 guide for visiting chinese gardens item 6 experiencing chinese culture task 1 seeing a peking opera task 2 celebrating the spring festival task 3 appreciating chinese tea item 7 shopping task 1 assistance on tourist's shopping task 2 buying souvenirs task 3 bargaining in a shop item 8 handling complaints task 1 handling complaints about waiter's rudeness task 2 handling complaints about housekeeping service item 9 handling emergencies task 1 looking for the lost tourist task 2 handling the loss of luggage task 3 helping the sick tourist item 10 seeing tourists off task 1 seeing tourists off task 2 making farewell speech 參考文獻
鄂公網(wǎng)安備 42010302001612號 